RBA Global Vehicles Technical Service Coordinator

Rosenbauer Group; Palenville, Wyoming (NY, OH); On-site; USD 41,000 - 52,000; Full time

Job summary

Rosenbauer Minnesota seeks a Global Vehicles Technical Service Coordinator to manage CRM Help Desk cases and warranty claims for Rosenbauer global vehicles. You will serve as the primary technical liaison, provide remote support, and coordinate on-site service with internal teams to ensure timely resolutions.

The role requires knowledge of vehicle operation, diagnostics, and service procedures, plus experience with documentation and cross-functional collaboration to maintain high customer

Qualifications

• Associate degree in Service Technician, Automotive Technology, Automotive Technician, Emergency Vehicle Technician, or a similar field preferred.
• 2+ years of experience performing mechanical repairs required.
• Experience with firetruck construction and operation preferred.
• Experience with electrical components and hydraulics preferred.

Responsibilities

• Act as the primary point of contact for all Global Vehicle related CRM Help Desk cases and warranty claims.
• Review, triage, and manage incoming Global Vehicle support cases to ensure timely and accurate resolution.
• Provide remote technical support to customers, dealer technicians, and internal teams.
• Coordinate field service visits with Field Service Supervisor and Service Team to resolve issues.
• Document case details, resolutions, and actions taken within Rosenbauer systems.

Education

Associate degree in Service Technician, Automotive Technology, Automotive Technician, Emergency Vehicle Technician, or a similar field preferred.

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: Rosenbauer Minnesota - Wyoming, MN 55092

Position Type: Full Time

Salary Range: $30.00 - $38.00 Hourly

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

POSITION SUMMARY

The Global Vehicles Technical Service Coordinator is responsible for managing all CRM Help Desk cases and warranty claims related to Rosenbauer global vehicles. This role serves as the primary technical liaison for global vehicle (Panther, RTX, and others) related support issues, providing remote technical assistance, coordinating on-site service when required, and ensuring issues are accurately documented and resolved. The Global Vehicles technical service coordinator works closely with the Technical Support Manager, Field Service Supervisor, Engineering, and Service teams to maintain high customer satisfaction and efficient issue resolution.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

Technical Support & Case Management

• Act as the primary point of contact for all Global Vehicle related CRM Help Desk cases and warranty claims.
• Review, triage, and manage incoming Global Vehicle support cases to ensure timely and accurate resolution.
• Provide remote technical support to customers, dealer technicians, and internal teams related to Global Vehicle operation, diagnostics, and service procedures.
• Serve as a key technical support liaison with Rosenbauer International, including Customer Service, Engineering, or other colleagues as necessary—to ensure timely escalation, technical guidance, and follow-through for field technician support.
• Provide factory technical support and troubleshooting for Rosenbauer Global Vehicles during production at Rosenbauer America, partnering with production, quality, service and engineering to diagnose issues, clarify build intent, and support timely resolution.
• Interpret technical information, build specifications, service manuals, and drawings to assist in troubleshooting.
• Document case details, resolutions, and actions taken within Rosenbauer systems.

Warranty & Documentation Support

• Review Global Vehicle warranty claims for accuracy, completeness, and coverage eligibility.
• Coordinate with Warranty team to ensure proper processing of approved claims.
• Ensure proper documentation and traceability for all Global Vehicle related support activities.

Field Service Coordination

• Assess the need for on-site technical support based on case complexity and customer impact.
• Coordinate field service visits by working closely with the Field Service Supervisor and Service Team.
• Provide technical background, case history, and support details to assigned Field Service Technicians.
• Track progress of on-site service activities and close cases upon resolution.

Cross-Functional Collaboration

• Collaborate with Service, Engineering, Warranty, and Quality to elevate complex technical issues and support product improvements.
• Communicate effectively with internal teams to ensure consistent and accurate technical guidance.
• Support continuous improvement efforts by identifying recurring issues or trends related to Global Vehicle performance.

Performs other duties and responsibilities as required by the supervisor to meet the needs of the department.

Performs other duties and responsibilities as required by the supervisor to meet the needs of the department.

QualificationsKNOWLEDGE, SKILLS, AND ABILITIES (KSA’s):

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.

Knowledge, Education, and/or Experience:

• Associate degree in Service Technician, Automotive Technology, Automotive Technician, Emergency Vehicle Technician, or a similar field preferred.
• 2+ years of experience performing mechanical repairs required.
• Experience and understanding of all facets of firetruck construction and operation preferred.
• Experience working on electrical components of machines or vehicles preferred.
• Experience working with hydraulics preferred.

Skills:

• Language:
  Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations.
• Language:
  Able to write reports and business correspondence in a professional manner.
• Language:
  Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Language:
  Able to follow written and verbal directions and communicate new information that could affect project trajectories.
• Math:
  Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Computer:
  Able to perform intermediate PC functions in Microsoft Office Suite.

Abilities:

• Able to deal with problems involving a variety of variables in non-standard situations.
• Able to read and interpret build books and specifications.
• Strong attention to detail.
• Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
• Able to prioritize work and to multitask while adhering to deadlines.
• Able to work with minimal supervision in a team environment.
• Able to understand and follow all safety policies to promote a safe working environment for all.

Other Qualifications

• Driving- license
  x
  May need to travel off site for tradeshows, meetings, or company related events.
• Driving- Own Vehicle
  x
  May need to travel off site for tradeshows, meetings, or company related events.
• Hours of work- Ability to work evenings and/or weekends occasionally
  x
  As needed to meet the needs of the department.
• Travel- Local
  x
  May need to travel off site for tradeshows, meetings, or company related events.
• Travel- Overnight
  x
  May need to travel off site for tradeshows, meetings, or company related events.
• Travel- Prolonged Periods
  x
  May need to travel off site for tradeshows, meetings, or company related events.
• Qualifications- Other
  x
  Travel up to 50%. Must be able to obtain a passport.

PHYSICAL DEMANDS

Lifting Requirements- Team lift required for 50lbs or more.
Weight in pounds
Never
0%
Rarely
1-10%
Occasionally
11-33%
Frequently
34-66%
Continuously
67% or more

1-10
x

11-20
x

21-35
x

35-50
x

51-75
x

76-100
x

100+
x

Vision Requirements

Never
0%
Rarely
1-10%
Occasionally
11-33%
Frequently
34-66%
Continuously
67% or more

Color Vision
x

Close Vision
x

Peripheral Vision
x

Long Distance Vision
x

Movement Requirements

Never
0%
Rarely
1-10%
Occasionally
11-33%
Frequently
34-66%
Continuously
67% or more

Standing
x

Walking
x

Sitting
x

Talking or hearing
x

Feeling
x

Climb/Balance
x

Kneel/Crouch/Squat
x

Bending/Twisting
x

Reaching upward or outward
x

Bending neck side-to-side or front-to-back
x

Typing
x

Pinching/finger manipulation
x

Grasping/turning the wrist
x

Taste/Smell
x

Laying Down
x

WORKING CONDITIONS

Work Environment

Never
0%
Rarely
1-10%
Occasionally
11-33%
Frequently
34-66%
Continuously
67% or more

Wet Humid Conditions (non-weather)
x

Humid conditions (weather-related)
x

Work Near Moving Mechanical Parts
x

Work in High Precarious Places
x

Fumes or Airborne Particles
x

Toxic or Caustic Chemicals
x

Outdoor Weather Conditions
x

Extreme Cold (non-weather)
x

Extreme Heat (weather-related) summer months
x

Risk of Electrical Shock
x

Work with Explosive Materials
x

Vibration
x

Noise Level for Typical Environment

Moderate Noise: (Examples office with printers, phones, and light traffic)

Loud Noise: (Examples: Metal Manufacturing, Construction sites)

Very Loud Noise: (Examples: Jack Hammer Work)

Personal Protective Equipment

PPE

Never
0%
Rarely
1-10%
Occasionally
11-33%
Frequently
34-66%
Continuously
67% or more

Safety boots
x

Safety Glasses
x

Cut resistant Gloves
x

Respirator
x

Face Shield
x

Equal Opportunity Employer/individuals with disabilities/protected veterans. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

All offers of employment are contingent upon the successful completion of a pre employment drug screening.