RSD Post Sales Project Manager

Rosenbauer America; Lyons Township (SD); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Rosenbauer America Group is seeking a Post Sales Project Manager to oversee projects after orders are received through final delivery. You will coordinate with production, engineering, and service teams to ensure correct builds and on-schedule delivery, while managing post-sale concierge services and change orders.

The role requires strong data analytics, attention to detail, and excellent communication with dealers, customers, and internal teams.

Qualifikationen

• Requires strong data analytics to support post-sale activities.
• Experience with customer-facing roles and post-sales processes.
• Ability to manage multiple projects and deadlines.
• Familiarity with safety and regulatory requirements is a plus.

Aufgaben

• Lead post-sales project activities from order through delivery.
• Coordinate with production, engineering, and service teams to ensure builds stay on schedule.
• Develop training materials and support new hires in the post-sales team.
• Manage concierge services and change orders as needed.

Kenntnisse

Data analytics

Customer service

Attention to detail

Communication skills

Project coordination

Ausbildung

High school diploma

Associate degree in Business

Tools

MS Office

QuoteWriter

CRM systems

Analytics tools

Jobbeschreibung

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

Position Summary

The Post Sales Project Manager position is responsible for all activities after an order is received through final delivery for designated responsible truck projects or orders. Is assigned a product-line to actively manage product offerings, innovation opportunities, product marketing materials, and other duties. This position is in constant communication with production, engineering, and other departments to ensure the build is correct and on schedule.

Essential Functions

All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

• Actively leads and monitors production specification status (chassis and body) and proactively communicates with dealer/customer for Rosenbauer body plants on assigned projects.
• Completes assigned truck projects or orders timely by order gates and operational deadlines.
• Actively manages and maintains assigned product-line optionality in QuoteWriter, offerings, starter truck configurations, product marketing materials (website, a-folders, and other documents), innovation opportunities, and other duties.
• May conduct concierge service on truck projects as determined by manager.
• Actively manages question queue to ensure proper actions are taken to address questions by dealers, customers, operations, or other stakeholders in a timely manner.
• Defines, leads, and manages concierge services for post sales. Includes completing QuoteWriter files, change orders, and customer pre-construction, mid-point, and final inspection meetings in place of a dealer.
• Creates training materials and trains new department hires.
• Performs other duties and responsibilities as required by management to meet the needs of the company.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES (KSA’s): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.

Knowledge, Education, And/or Experience

• High school diploma/GED required.
• 2-year degree in Business, Sales, or Marketing or related relevant experience preferred.
• Customer service experience preferred.
• General knowledge of firetrucks is preferred.
• Proficient in data analytics to better enable target sales required.
• Able to recognize the importance and adhere to all safety policies to promote a safe working environment, for everyone at the organization required.
• Ability to learn on the job and adapt to challenges required.
• Proficient in data analytics to better enable target sales.
• Able to recognize the importance and adhere to all safety policies to promote a safe working environment, for everyone at the organization.
• Ability to learn on the job and adapt to challenges.

Skills

Language

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Math

• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer

• Ability to perform intermediate PC functions including spreadsheet formulas and functions, queries, tables, merges, and special reports.
• Will perform some troubleshooting.
• Intermediate experience required.

Abilities

• Able to deal with problems involving a variety of variables in non-standard situations.
• Strong attention to detail.
• Able to read and understand specs.
• Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
• Able to prioritize work and to multitask while adhering to deadlines.
• Able to work with minimal supervision in a team environment.
• Able to understand and follow all safety policies to promote a safe working environment for all.

Other Qualifications

CHECK IF APPLIES

Give Examples as Necessary

• Driving- license
• x
• May need to travel off site for tradeshows, meetings, or company related events.
• Driving- Own Vehicle
• x
• May need to travel off site for tradeshows, meetings, or company related events.
• Hours of work- Ability to work evenings and/or weekends occasionally
• x
• As needed to meet the needs of the department.
• Travel- Local
• x
• May need to travel off site for tradeshows, meetings, or company related events.
• Travel- Overnight
• x
• May need to travel off site for tradeshows, meetings, or company related events.
• Travel- Prolonged Periods
• x
• May need to travel off site for tradeshows, meetings, or company related events.

Qualifications- Other

PHYSICAL DEMANDS

Lifting Requirements- Team Lift Required For 50lbs Or More.

Weight in pounds

• Never
• 0%
• Rarely
• 1-10%
• Occasionally
• 11-33%
• Frequently
• 34-66%
• Continuously
• 67% or more
• 1-10
• x
• 11-20
• x
• 21-35
• x
• 35-50
• x
• 51-75
• x
• 76-100
• x
• 100+
• x

Vision Requirements

• Never
• 0%
• Rarely
• 1-10%
• Occasionally
• 11-33%
• Frequently
• 34-66%
• Continuously
• 67% or more
• Color Vision
• x
• Close Vision
• x
• Peripheral Vision
• x
• Long Distance Vision
• x

Movement Requirements

• Never
• 0%
• Rarely
• 1-10%
• Occasionally
• 11-33%
• Frequently
• 34-66%
• Continuously
• 67% or more
• Standing
• x
• Walking
• x
• Sitting
• x
• Talking or hearing
• x
• Feeling
• x
• Climb/Balance
• x
• Kneel/Crouch/Squat
• x
• Bending/Twisting
• x
• Reaching upward or outward
• x
• Bending neck side-to-side or front-to-back
• x
• Typing
• x
• Pinching/finger manipulation
• x
• Grasping/turning the wrist
• x
• Taste/Smell
• x
• Laying Down
• x

WORKING CONDITIONS

Work Environment

• Never
• 0%
• Rarely
• 1-10%
• Occasionally
• 11-33%
• Frequently
• 34-66%
• Continuously
• 67% or more
• Wet Humid Conditions (non-weather)
• x
• Humid conditions (weather-related)
• x
• Work Near Moving Mechanical Parts
• x
• Work in High Precarious Places
• x
• Fumes or Airborne Particles
• x
• Toxic or Caustic Chemicals
• x
• Outdoor Weather Conditions
• x
• Extreme Cold (non-weather)
• x
• Extreme Heat (weather-related) summer months
• x
• Risk of Electrical Shock
• x
• Work with Explosive Materials
• x
• Vibration
• x

Noise Level for Typical Environment

Moderate Noise: (Examples office with printers, phones, and light traffic

Loud Noise: (Examples: Metal Manufacturing, Construction sites)

Very Loud Noise: (Examples: Jack Hammer Work)

Personal Protective Equipment

PPE

• Never
• 0%
• Rarely
• 1-10%
• Occasionally
• 11-33%
• Frequently
• 34-66%
• Continuously
• 67% or more
• Safety boots
• x
• Safety Glasses
• x
• Cut resistant Gloves
• x
• Respirator
• x
• Face Shield
• x

Equal Opportunity Employer/individuals with disabilities/protected veterans. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

All offers of employment are contingent upon the successful completion of a pre-employment drug screening.