Raving Fan Customer Service & Dispatch Specialist

Riverhorse Logistics; San Francisco (CA); On-site; USD 22,730 - 32,373; Full time

Job summary

Riverhorse Logistics in San Francisco, CA is seeking an entry level Full-Time Customer Service Coordinator. The role emphasizes delivering exceptional customer service, timely responses, and proactive communication to internal and external customers.

You will work closely with Finance, Operations and Sales to solve problems, manage overtime, and optimize billing. A strong emphasis on being a reliable "Raving Fan" advocate for customers and maintaining accurate records is essential.

Responsibilities

• Provide "Raving Fan" customer service to internal and external customers.
• Respond to customer inquiries timely and proactively communicate on follow up items.
• Coordinate with Finance, Operations and Sales to meet customer requirements.
• Ensure billing is accurate and timely through the Billing Wizard and related processes.
• Maintain SOPs, reports and dashboards to track volumes, lines and revenue.

Skills

Customer service

Communication

Dispatch coordination

Team collaboration

Problem solving

Multi-tasking

Attention to detail

Job description

Riverhorse Logistics in San Francisco, CA is seeking an entry level Full-Time Customer Service Coordinator. The role emphasizes delivering exceptional customer service, timely responses, and proactive communication to internal and external customers.

You will work closely with Finance, Operations and Sales to solve problems, manage overtime, and optimize billing. A strong emphasis on being a reliable "Raving Fan" advocate for customers and maintaining accurate records is essential.