RaRa Room Host

Player 15 Group; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Player 15 Group seeks an experienced Host to join our Event Service team. In this high-impact role, you will support all facets of Event Service and play a key part in broader department initiatives.

You will create positive first impressions, work with the Premium Experience team to fulfill contract details, assist guests and staff with top-tier hospitality, and ensure safety and seamless venue operations during events.

Qualifications

• Must have a documented track record of guest service excellence.
• Ability to communicate clearly and listen to diverse populations.
• Must be 18 years or older and have a HS diploma or GED.

Responsibilities

• Deliver first-class guest service and memorable experiences.
• Work with Premium Experience team to fulfill contract details.
• Escort guests, verify credentials, and guide them to premium areas.
• Maintain safety, security, and calm, especially in high-stress situations.
• Build relationships with Premium Ticket Holder guests and respond to requests.

Skills

Guest service

Communication

Professionalism

Emergency response

Ticket scanning

Radio ops

Reliability

Venue knowledge

Problem solving

Attentiveness

Education

HS Diploma or GED

Some college preferred

Tools

Radios

Tablets

Job description

We are seeking an experienced and motivated Host to join our team. In this high-impact role, you will support all facets of Event Service for Player 15 Group while playing a key role in broader department initiatives.

Your Role on the Team

• Deliver upon the organization’s Mission and Values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memories
• Work closely with the Premium Experience team to ensure clients receive superior service and complete fulfillment of every contract detail
• Be personal and proactive while assisting guests, team members, and visitors with the highest level of guest service and hospitality
• Consistently provide an elevated and personalized venue experience using good judgment and common sense without compromising safety and security
• Build strong relationships and maintain a visible presence and constant communication with the Premium Ticket Holder/Suite/Club guests throughout the event to assist guests, respond to guest requests or escalated issues
• Verify credentials, scan tickets and escort guests to their suites, clubs and/or seats in premium seating areas and educate guests on premium offerings
• Coordinate information that requires a comprehensive knowledge of the venue, menus, company policies, practices, and operations to ensure an excellent event day experience
• Inspect assigned work area prior to and during event, recognize potential hazards and notify supervisor and/or security of all facility issues and housekeeping needs
• Enforce security and safety policies and observe appropriate precautions with guests including response and assistance in medical and emergency situations
• Operate radio equipment & handheld devices to communicate with areas of the venue
• Additional duties may be assigned by a supervisor based on event
• Maintains regular and reliable attendance

Your Skills and Experience

• Retain an extensive knowledge of the organization and venue (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies, and emergency activity procedures
• Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all times
• Ability to communicate with professionally and effectively and listen to diverse populations including guests, staff, and venue visitors
• Ability to read and scan tickets and credentials and ensure authenticity
• Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices
• Ability to utilize service recovery methods confidently and independently
• Ability to react appropriately in emergency and high stress situations, maintain order and ensure adherence to all safety and security policies
• Must be at least 18 years old
• HS Diploma or GED required. Some college preferred
• Minimum of six months experience in guest services, customer service or similar experience required
• Two years’ experience in a premium guest service role, hotel concierge or suite host at a venue of similar activity preferred