Guest Services Host (Part-Time)

Phoenix Suns; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) matching

Free game tickets

Team discounts

On-site amenities

Job summary

Player 15 Group in Phoenix is seeking an experienced Host to support Event Service during premium experiences, delivering exceptional guest service and ensuring smooth operations. You will help create memorable experiences for fans while coordinating with Premium Experience teams.

You will engage guests, verify credentials, assist with suites and premium seating, and respond to issues with safety in mind. A professional appearance and strong communication are essential.

Qualifications

• HS Diploma or GED required; some college preferred.
• Minimum six months in guest services or customer service.
• Two years in premium guest service or concierge preferred.

Responsibilities

• Deliver outstanding guest interactions and embody mission and values.
• Support Premium Experience team to fulfill contracts and services.
• Assist guests with highest level of hospitality and safety awareness.
• Maintain visible presence and respond to guest requests or issues.
• Verify credentials, scan tickets, and guide guests to premium areas.
• Coordinate information to ensure excellent event day experience.
• Operate radios and devices to communicate with venue areas.
• Maintain attendance and comply with safety policies.

Skills

Guest service

Communication

Emergency response

Ticket scanning

Radio handhelds

Education

HS Diploma or GED

Some college

Tools

Radios

Tablets

Handheld ticketing devices

Job description

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and motivated Host to join our team. In this high-impact role, you will support all facets of Event Service for Player 15 Group while playing a key role in broader department initiatives.

Your Role on the Team

• Deliver upon the organization’s Mission and Values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memories
• Work closely with the Premium Experience team to ensure clients receive superior service and complete fulfillment of every contract detail
• Be personal and proactive while assisting guests, team members, and visitors with the highest level of guest service and hospitality
• Consistently provide an elevated and personalized venue experience using good judgment and common sense without compromising safety and security
• Build strong relationships and maintain a visible presence and constant communication with the Premium Ticket Holder/Suite/Club guests throughout the event to assist guests, respond to guest requests or escalated issues
• Verify credentials, scan tickets and escort guests to their suites, clubs and/or seats in premium seating areas and educate guests on premium offerings
• Coordinate information that requires a comprehensive knowledge of the venue, menus, company policies, practices, and operations to ensure an excellent event day experience
• Inspect assigned work area prior to and during event, recognize potential hazards and notify supervisor and/or security of all facility issues and housekeeping needs
• Enforce security and safety policies and observe appropriate precautions with guests including response and assistance in medical and emergency situations
• Operate radio equipment & handheld devices to communicate with areas of the venue
• Additional duties may be assigned by a supervisor based on event
• Maintains regular and reliable attendance

Your Skills And Experience

• Retain an extensive knowledge of the organization and venue (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies, and emergency activity procedures
• Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all times
• Ability to communicate with professionally and effectively and listen to diverse populations including guests, staff, and venue visitors
• Ability to read and scan tickets and credentials and ensure authenticity
• Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices
• Ability to utilize service recovery methods confidently and independently
• Ability to react appropriately in emergency and high stress situations, maintain order and ensure adherence to all safety and security policies
• Must be at least 18 years old
• HS Diploma or GED required. Some college preferred.
• Minimum of six months experience in guest services, customer service or similar experience required
• Two years’ experience in a premium guest service role, hotel concierge or suite host at a venue of similar activity preferred

The Team & Experience

We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an "I'll do it" mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

Benefits

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
  • Full fitness center with locker rooms and showers
  • Indoor/outdoor basketball courts
  • Pickleball court
  • Golf simulator and putting green
  • On-site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questions? Reach out to the Talent Acquisition team at [e-mail]