Case Manager, Rapid Rehousing

Page Mechanical Group, Inc.; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life insurance

Disability insurance

Paid holidays

PTO

Counseling services

Job summary

Safe Haven is seeking a dedicated Case Manager to support families experiencing homelessness by coordinating services, conducting needs assessments, and guiding transitions to permanent housing. The role emphasizes trauma-informed practices and compassionate, confidential client interactions.

The position involves in-home outreach, data entry into HMIS and Salesforce, and collaboration with staff to deliver comprehensive support and advocacy services.

Qualifications

• Bachelor’s degree in Social Work or related field; MSW preferred.
• Knowledge of community resources and trauma-informed care.
• Excellent verbal and written communication skills; ability to build rapport.

Responsibilities

• Provide holistic case management including intake, goal setting, and progress monitoring.
• Meet clients at their residence; apply trauma-informed care framework.
• Connect families with community resources and document outcomes.
• Input data into HMIS and Salesforce; maintain confidentiality.
• Transport clients using company vehicle; participate in staff meetings.
• Represent Safe Haven at conferences and adhere to policies.

Education

Bachelor’s degree in Social Work or related field

Master’s degree preferred

Job description

POSITION SUMMARY:

Work with families experiencing homelessness to ensure available community resources are provided for families.Support families in crisis and conduct analysis of the family’s needs to coordinate activities and resources to ensure a successful transition to permanent housing.

ROLES AND RESPONSIBILITIES:

• Provide holistic and comprehensive case management services to all clients including: intake assessments, benefit assessments, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, advocacy and referrals.
• Meet with clients at their residence on a regular basis to provide case management services, and interact with clients according to a trauma-informed care framework.
• Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
• Input accurate and complete data for all contacts with clients into agency HMIS and Salesforce database.
• Provide all required documentation in a timely manner, which may include client follow up, outcome evaluation, client contact sheets, progress notes and evaluations.
• Work independently with a strong sense of focus, task-oriented, non-judgmental, open personal qualities, and clear sense of boundaries.
• Maintain a strong sense of and respect for confidentiality involving both clients and fellow employees.
• Work in a variety of settings with culturally-diverse families and communicates in ways that are culturally sensitive and appropriate.
• Transport clients to and from resources and/or activities, as needed, utilizing company provided vehicle.
• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.
• Represent Safe Haven in local and national conferences and meetings to gather and share knowledge and best-practices around family homelessness.
• Adhere to agency policy, procedures and the professional code of ethics.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Social Work or related field required, Master’s degree preferred.
• Knowledge of community resources and counseling/social work practices with high risk populations in crisis, including understanding of working in a Trauma Informed Care Environment.
• Excellent verbal and written communication skills with the ability to establish a positive rapport with clients.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Work Environment:Office setting. Must be able to sit / stand for 8 hours.
• Walking, bending, light lifting up to 25 lbs.
• Must be able to travel to community service providers, housing and property, and to families in need.
• Ability to drive agency vehicles, including 15-passenger van.

BENEFITS

• Medical, dental and vision insurance (eligible on the 1stday of employment) (employer pays employee portion)
• Life insurance (employer paid)
• Short- and long-term disability insurance (employer paid)
• 14 paid holiday days per year
• 18 PTO days accrued annually (pro-rated by hire date in first year)
• Counseling services