Housing Case Manager

Prudence Crandall Center; Bristol (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

The Prudence Crandall Center seeks a RRH Case Manager to provide rapid rehousing advocacy and case management to survivors of domestic violence and human trafficking. The role emphasizes Housing First, trauma-informed approaches to stabilize housing, rebuild self-esteem, develop life skills, and achieve financial independence.

Responsibilities include intakes, assessments, survivor-centered housing plans, safety planning, and coordination with community partners.

Qualifications

• Bachelor's degree preferred.
• Two years' experience in client advocacy, counseling, supportive housing or similar setting.
• Bilingual Spanish & English preferred.
• Willingness to navigate housing, health, employment and benefits systems.

Responsibilities

• Provide trauma-informed, survivor-centered, client-focused services.
• Maintain confidentiality per policy and funding requirements.
• Coordinate with PCC staff and partner agencies to address client needs.
• Complete intakes, assessments, and housing eligibility determinations based on HUD/DOH guidelines.
• Develop survivor-centered housing plans with monthly reviews and safety planning.
• Provide home or community visits at least monthly to enrolled survivors.
• Help survivors access income, subsidies, and community services; expand supports.
• Assist with landlord mediation, leasing, and housing navigation.
• Submit rental payment requests for enrolled survivors.
• Assist with protective orders and coordination with law enforcement as needed.
• Arrange transportation for clients and facilitate emergency services when required.
• Participate in program development and quality assurance activities.

Skills

Bilingual Spanish/English

Client advocacy

Counseling

Teamwork

Education

Bachelor's degree preferred

Job description

The primary role of the RRH Case Manager is to provide rapid rehousing advocacy and case management services to survivors of domestic violence and/or human trafficking. Case management utilizes a Housing First philosophy, includes trauma-informed, resiliency-focused and survivor-centered approaches to stabilize housing, rebuild self-esteem, develop essential life skills, and establish financial independence. This is achieved by supporting a client's goals to increase income and self-sufficiency. Additionally, the advocate will provide survivors and their children with counseling, risk assessment, safety planning, goal setting, and referrals to other support services.

QUALIFICATIONS

A minimum of a bachelor's degree preferred. Strong preference given to bilingual (Spanish & English) candidates who meet these qualifications: two years' experience in client advocacy, counseling, supportive housing or similar setting. Prefer strong interpersonal and communication skills, ability to work independently and as part of a team, ability to accept responsibility and follow through with assignments. Prefer experience or demonstrated interest in domestic violence and residential programs and a willingness to learn how to navigate multiple systems including housing, health, employment, substance use disorder treatment and government benefits. A willingness to fully support the mission of the organization is essential.

Local travel necessary, reliable transportation required.

RESPONSIBILITIES

• Provide services that are client-centered, trauma-informed and resiliency-focused
• Ensure client confidentiality (as outlined in CGS 52-146K and PCC's confidentiality policy)
• Ensure compliance with funding requirements and contracts and PCC's policies and procedures
• Work collaboratively with PCC staff, CT Coalition Against Domestic Violence (CCADV) staff, and other community service providers to address client needs

• Complete intakes, assessments, and screenings to determine housing eligibility based on HUD and CT Department of Housing (DOH) guidelines
• Complete survivor-centered, strengths-based housing plans that identify barriers to housing and set a path to housing stability; reviewed and updated monthly
• Support survivors in designing and implementing safety plans and housing risk assessments
• Provide home visits or community visits, safety permitting, at a minimum of once per month, with each enrolled survivor
• Provide case management services focused on increasing income, accessing long-term housing subsidies, establishing and/or expanding family and community-based supports, and assisting in increasing access to community services
• Develop and/or maintain a relationship within the homeless service system
• Assist in program development and quality assurance activities
• Assist survivors with locating available housing, the leasing process, landlord mediation, and tenant/landlord rights and responsibilities
• Submit requests for rental payments for enrolled survivors

• Assist with protective/restraining orders and other court matters
• Arrange for emergency medical services or law enforcement services as needed
• Provide/arrange transportation for clients as needed
• Other duties as assigned

DOCUMENTATION

• Maintain accurate and up to date files and records to include required documentation and confidential case management notes
• Complete and submit:
  • Timesheets and monthly Personnel Activity Reports (PARs)
  • Annual reports as needed
  • RRH HMIS quarterly reports
• Document all client and program data in EmpowerDB within 48 hours of contact

TRAINING & PROFESSIONAL DEVELOPMENT

• Acquire and maintain certification as a Domestic Violence Counselor
• Attend local CAN meetings
• Participate in the annual Point-in-Time count
• Attend CCADV, HUD-related and DOH trainings and workshops related to housing

GENERAL AND RELATED RESPONSIBILITIES

• Assist in additional agency operations as requested
• Actively participate in staff trainings and meetings
• Assist in fundraising and community awareness activities
• Record and compile statistics as required