Rapid Lane Service Advisor - Customer-Focused & Estimates Pro

Toyota of Melbourne; Melbourne (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Bi-weekly pay

Bonus opportunity

401k with company match

Health insurance

Life insurance

Dental & Vision

Job summary

Toyota of Melbourne is seeking a Quick Lane Service Writer to join our fast-paced service department. The ideal candidate will have exceptional customer service skills, a strong understanding of vehicle maintenance, and the ability to translate technician recommendations into clear cost estimates.

Responsibilities include communicating with customers, preparing estimates, monitoring repair progress, and ensuring accurate invoicing.

Qualifications

• Prior Dealership Experience preferred but not mandatory.
• Excellent communication and customer service skills.
• A strong understanding of vehicle maintenance and repair.
• Strong Computer & Phone Skills.
• Positive, friendly attitude, along with a customer service mentality.
• Professional appearance and work ethic.
• Self-motivated, goal oriented, and ability to work within a fast-paced environment.
• Team Player.

Responsibilities

• Determine and recommend needed maintenance based on age, mileage, and history of vehicle.
• Review Multi-Point Inspection and accurately translate the technicians recommendations.
• Prepare a complete and accurate estimate of cost for parts and labor.
• Monitor the progress of each vehicle throughout the day.
• Update the customers on the status of their vehicles on a daily basis.
• Verifying that the final invoice reconciles with the work performed on the repair order.
• Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer.
• Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.

Skills

Customer service

Communication

Vehicle knowledge

Professional appearance

Team player

Job description

Toyota of Melbourne is seeking a Quick Lane Service Writer to join our fast-paced service department. The ideal candidate will have exceptional customer service skills, a strong understanding of vehicle maintenance, and the ability to translate technician recommendations into clear cost estimates.

Responsibilities include communicating with customers, preparing estimates, monitoring repair progress, and ensuring accurate invoicing.