Ranch Tech Support Specialist

Halter; Boulder (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Halter is seeking a Customer Support Specialist to join our Boulder team. This role is not a call centre; you’ll be the glue between ranchers and every part of the business, owning issues from start to finish and driving the best outcomes for animals and farmers.

You’ll work across Field, Onboarding, Sales, and Product to ensure a seamless customer experience, with opportunities to grow your career within Halter’s office-first culture in Colorado.

Qualifications

• 3+ years in customer-facing roles.
• Customer-obsessed with outcomes for ranchers and animals.
• Comfortable learning complex, technical systems and new tools (coding not required).
• Deep understanding of the ranching industry.
• Curious and proactive, digging deeper to understand why.

Responsibilities

• Talk directly with ranchers via chat and phone to diagnose issues and restore service quickly.
• Troubleshoot technical issues using data and your judgment.
• Collaborate with technical, product, and field teams to translate issues into actions.
• Analyze Support data to identify patterns and drive improvements.
• Own the end-to-end customer experience, with clear follow-up.

Skills

Customer service

Communication

Problem solving

Data analysis

Team collaboration

Ranching knowledge

Tools

CRM tools

Job description

Halter is seeking a Customer Support Specialist to join our Boulder team. This role is not a call centre; you’ll be the glue between ranchers and every part of the business, owning issues from start to finish and driving the best outcomes for animals and farmers.

You’ll work across Field, Onboarding, Sales, and Product to ensure a seamless customer experience, with opportunities to grow your career within Halter’s office-first culture in Colorado.