Customer Support Specialist

Halter; Colorado; On-site; USD 65,000 - 82,500; Full time

Job summary

Halter is seeking a Customer Support Specialist to join their Boulder team. In this full-time role, you'll communicate directly with ranchers, troubleshoot their issues, and collaborate with various teams across the company. Candidates should have 3+ years of customer service experience and a deep understanding of the ranching industry. This position offers a salary range of $65k – $82.5k and promotes a supportive office environment.

Qualifications

• 3+ years of experience in customer-facing roles.
• Deep understanding of the ranching industry.
• Proactive and ownership-driven attitude.

Responsibilities

• Communicate with ranchers through chat and phone.
• Troubleshoot issues and solve relevant problems.
• Collaborate with Field and Product teams for seamless experience.

Skills

Customer service experience

Understanding of ranching industry

Problem-solving

Ability to build relationships

Data analysis

Job description

About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers use Halter to break free from time‑intensive constraints of conventional practices. We help them operate with less physical labor while maintaining productivity and sustainability.

About the Role

We’re looking for an epic Customer Support Specialist to join our Boulder team. Support at Halter isn’t a call centre – it’s a team of problem‑solvers who understand ranchers, our product and how everything connects. You’ll be the glue between customers and every part of the business – from field teams to product, engineering and operations.

What Your Day Could Look Like

• Talking directly with ranchers through chat and phone – understanding what’s happening on ranch and helping them get things back on track fast.
• Troubleshooting issues and using data, tools and your own judgment to solve problems that matter.
• Digging into Support team data, spotting patterns and raising insights that help us improve Halter for ranchers and animals.
• Working closely with our Field, Onboarding and Product teams to make every customer experience seamless.
• Taking ownership from start to finish – following up, keeping ranchers in the loop and ensuring nothing slips through the cracks.
• Owning your performance metrics, including response times, satisfaction scores and quality of support.
• Getting out on ranch – seeing Halter in action and understanding the real impact of your work.

This Could Be for You If

• You've had 3+ years of experience in customer‑facing roles.
• You care deeply about creating better outcomes for ranchers and their animals.
• You have a deep understanding of the ranching industry.
• You're curious – you don’t stop at the first answer, you dig deeper to understand why.
• You bring calm to chaos and stay steady under pressure.
• You bring energy and joy to your work, and you like being part of a tight team that has each other’s backs.
• You build strong relationships – with ranchers, teammates and the teams you work with.
• You are proactive and take ownership. If something needs doing, you do it.
• You're comfortable learning complex systems and using new tools.
• You enjoy digging through data to find insights, or building AI agents to do this for you.
• You love strengthening systems and looking for opportunities to create a world‑class Support experience rather than just going through the motions.
• You're collaborative and enjoy working across different teams.

The Details

• Full‑time, rostered across 7 days.
• Regular days off will be either Friday/Saturday or Sunday/Monday.
• Based in our Boulder office in Colorado.

Office First Approach

We believe a world‑class, in‑person office culture is the best way for high‑performing teams. We’re office first, not office only. Working from the office everyday is our default setting, but we flex when we need to.

Join Our Team

Halter is committed to promoting a diverse and inclusive workplace – a place where you can be yourself and do the best work of your life.

Compensation Range

$65k – $82.5k.