Hybrid Customer Support Specialist - Ranch Tech

Halter; Boulder (CO); Hybrid; USD 65,000 - 82,500; Full time

Job summary

Halter is looking for a Customer Support Specialist to join our Boulder team. This role is crucial in connecting ranchers with various parts of the business, ensuring their needs are met and providing exceptional support.

The ideal candidate has over 3 years of customer-facing experience and a deep understanding of the ranching industry. This full-time position offers a competitive salary range of $65,000 – $82,500 annually and is based in our Boulder office with flexible hybrid options.

Qualifications

• 3+ years of customer‑facing experience.
• Deep understanding of the ranching industry.
• Proactive and takes ownership.

Responsibilities

• Talk directly with ranchers through chat and phone.
• Troubleshoot issues using data and tools.
• Collaborate closely with Field, Onboarding, and Product teams.

Skills

Customer‑obsessed

Strong relational skills

Analytical

Calm under pressure

Job description

Halter is looking for a Customer Support Specialist to join our Boulder team. This role is crucial in connecting ranchers with various parts of the business, ensuring their needs are met and providing exceptional support.

The ideal candidate has over 3 years of customer-facing experience and a deep understanding of the ranching industry. This full-time position offers a competitive salary range of $65,000 – $82,500 annually and is based in our Boulder office with flexible hybrid options.