Customer Support Specialist

Halter; Boulder (CO); Hybrid; USD 65,000 - 82,500; Full time

Job summary

Halter is looking for a Customer Support Specialist to join our Boulder team. This role is crucial in connecting ranchers with various parts of the business, ensuring their needs are met and providing exceptional support.

The ideal candidate has over 3 years of customer-facing experience and a deep understanding of the ranching industry. This full-time position offers a competitive salary range of $65,000 – $82,500 annually and is based in our Boulder office with flexible hybrid options.

Qualifications

• 3+ years of customer‑facing experience.
• Deep understanding of the ranching industry.
• Proactive and takes ownership.

Responsibilities

• Talk directly with ranchers through chat and phone.
• Troubleshoot issues using data and tools.
• Collaborate closely with Field, Onboarding, and Product teams.

Skills

Customer‑obsessed

Strong relational skills

Analytical

Calm under pressure

Job description

About the Role

We’re looking for an epic Customer Support Specialist to join our Boulder team. Support at Halter isn’t a call centre – it’s a team of problem-solvers who understand our ranchers, our product, and how everything connects. You’ll be the glue between customers and every part of the business – from field teams to product, engineering, and operations.

Responsibilities

• Talk directly with ranchers through chat and phone, listening, understanding, and delivering fast resolution.
• Troubleshoot issues using data, tools, and your own judgement to solve problems that matter.
• Analyse support data, spot patterns, and raise insights that help improve Halter’s impact on ranchers and their animals.
• Collaborate closely with Field, Onboarding, and Product teams to ensure every customer experience is seamless.
• Take ownership from start to finish: follow up, keep ranchers in the loop, and ensure nothing slips through the cracks.
• Own your performance metrics – response times, satisfaction scores, and quality of support.
• Occasionally visit ranches to see Halter in action and understand the real impact of your work.

Qualifications

• 3+ years of customer‑faces experience.
• Customer‑obsessed and deeply committed to creating better outcomes for ranchers and their animals.
• Deep understanding of the ranching industry.
• Curious and analytical – you dig deeper to understand why.
• Calm under pressure and brings energy and joy to your work.
• Strong relational skills – building relationships with ranchers, teammates, and cross‑functional teams.
• Proactive and takes ownership; you do what needs doing.
• Comfortable learning complex systems and using new tools.
• Enjoys digging through data for insights or building AI agents to automate the process.
• Motivated to strengthen systems and create a world‑class support experience rather than just going through the motions.
• Collaborative and enjoys working across different teams.

Details

• Full‑time, rostered across 7 days.
• Regular days off will be either Friday/Saturday or Sunday/Monday.
• Based in our Boulder office in Colorado.
• Office‑first culture with flexible hybrid options when needed.

We’re committed to diversity and inclusion

Halter is committed to promoting a diverse and inclusive workplace. If you meet some but not all requirements, we welcome you to apply – we’d love to chat to see if you’ll be an epic fit.

Compensation

Compensation Range: $65,000 – $82,500 per annum.