Ramp Supervisor: Lead Ground Ops to On-Time Flights

swa; Boston (MA); On-site; USD 50,000 - 51,000; Full time

Benefits offered by this job

Free travel

Retirement match

STI bonus

Profit sharing

Health insurance

Immediate coverage

Job summary

Southwest Airlines is seeking a Ramp Supervisor to lead a team of Ramp Agents and ensure aircraft arrive and depart on schedule. You will guide the team, enforce safety rules, and keep ground equipment ready for use while coordinating training and daily reports.

The role focuses on people leadership, operational reliability, and delivering safe, efficient service in a dynamic airport environment.

Qualifications

• Eligibility: U.S. citizenship or current authorization to work in the U.S.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure all equipment including GSE is maintained and available for the operation.
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment.
• Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance.
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries.
• Coordinate with all Departments to maintain on-time performance, report status updates to leaders and employees.
• Drive performance processes by forecasting operational situations and monitoring results against metrics.

Job description

Southwest Airlines is seeking a Ramp Supervisor to lead a team of Ramp Agents and ensure aircraft arrive and depart on schedule. You will guide the team, enforce safety rules, and keep ground equipment ready for use while coordinating training and daily reports.

The role focuses on people leadership, operational reliability, and delivering safe, efficient service in a dynamic airport environment.