Supervisor Ramp - MDW

swa; Chicago (IL); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Flight benefits

401(k) match

STI bonus

Profit sharing

Health insurance

Immediate coverage

Job summary

Southwest Airlines is seeking a Ramp Supervisor to lead Ramp Agents and ensure aircraft arrive and depart on schedule. You will guide the team, enforce safety rules, and keep equipment ready for use. This role emphasizes shift scheduling, training, and daily reporting within Ground Operations.

The position requires leadership skills, strong prioritization of safety, and the ability to coordinate with multiple departments to maintain operational performance.

Qualifications

• Leadership and team coordination abilities.
• Strong focus on safety and regulatory compliance.
• Ability to schedule shifts and coordinate staff.
• Willingness to train and develop others.
• Effective communication with multiple departments.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure all equipment including GSE is maintained and available for the operation.
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant environment; manage schedules, gate control, and training compliance.
• Maintain a safe working environment and implement programs to reduce accidents and injuries.
• Coordinate with Departments to maintain on-time performance and report status to leaders and staff.
• Drive performance by forecasting operational situations and monitoring key metrics; ensure delay coding is accurate.

Skills

Leadership

Team coordination

Safety compliance

Scheduling

Training

Communication

Job description

Department

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

*** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Illinois or Indiana. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Supervisor Ramp position at MDW within the last 12 months.***

Pay & Benefits

Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you'll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

Explore more benefits you'll love: https://careers.southwestair.com/benefits

Want to lead a Team that keeps planes moving safely and on time?

Ramp Supervisors at Southwest Airlines manag e Ramp Agents and make sure aircraft arrive and depart on schedule. They guide the Team, check that safety rules are followed, and keep equipment ready for use. Supervisors also handle scheduling, training, and daily reports. They work with other Airport Operations Teams to solve problems and share updates. This role is great for someone who enjoys leading People and helping Southwest deliver safe, efficient, and on-time service every day.

Additional details

The Supervisor Ramp works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Ensure all equipment including GSE is maintained and available for the operation
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
• Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with our Department's hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used p