Ramp Service Agent - Customer Care & Cargo Ops

Grant Aviation, Inc.; Unalaska (AK); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision.

Company-paid life insurance and AD&D.

PTO and paid holidays.

Flight benefits.

401(k) program.

Employee assistance program.

HSA for qualified plans.

Voluntary life insurance and AD&D.

Voluntary short- and long-term-disabil

Voluntary accident, critical illness,

Job summary

Grant Aviation is seeking a Ramp Service Agent to support customer service, assist passengers with special needs, and handle cargo and mail processing at our Alaska bases. The role requires basic computer skills, ability to lift 70 pounds, and flexibility to work nights and weekends.

You will operate forklifts and other equipment, input data into internal systems, and communicate with customers via in-person, email, or phone interactions. A background check and US work eligibility are required.

Qualifications

• Must be able to pass a 10-year background check and work in the US.
• Ability to lift 70 pounds.
• Strong verbal and written communication skills.

Responsibilities

• Assist with customer service issues.
• Assist passengers with special needs.
• Operate material handling equipment such as forklifts.
• Receive, process, store and load or unload cargo.
• Process inbound and outbound mail shipments.
• Process various reports and computer data input.
• Interface with customers in person, by email, or over the phone.
• Complete other duties as required by management.

Skills

Customer service

Verbal & written communication

Basic computer skills

Lift 70 lbs

Microsoft Office

Tools

Microsoft Office

Job description

Grant Aviation is seeking a Ramp Service Agent to support customer service, assist passengers with special needs, and handle cargo and mail processing at our Alaska bases. The role requires basic computer skills, ability to lift 70 pounds, and flexibility to work nights and weekends.

You will operate forklifts and other equipment, input data into internal systems, and communicate with customers via in-person, email, or phone interactions. A background check and US work eligibility are required.