Ramp Operations Lead — Safety & Training Focus

Menzies Aviation LATAM; Worcester (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Menzies Aviation LATAM is seeking a Ramp Supervisor in Worcester, MA to oversee daily ramp operations, supervise ramp agents, and coordinate ground handling activities ensuring safe, timely aircraft service. Strong leadership and clear communication are essential.

The role requires at least 1 year of front-line ramp and supervisory experience, a valid driver's license, and the ability to work outside in varying weather. Training and compliance with airline procedures are key expectations.

Qualifications

• Must be 18 years of age or older.
• HS Diploma or GED.
• Valid Driver's License.
• One (1) year of front-line ramp experience or similar role.
• Minimum one (1) year of supervisory experience in a similar or related role.
• Excellent verbal and written communication skills.
• Strong leadership skills.
• Must have a reliable mode of communication and transportation.

Responsibilities

• Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge.
• Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime.
• Perform all duties of subordinate employees when necessary.
• Ensure implementation of the Safety Management System (SMS).
• Implement a safety plan for the station.
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary.
• Train/retrain all personnel in airline procedures, safety procedures, and company policies.
• Maintain good employee relations. Handle employee problems efficiently and effectively.
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries.
• Adhere to company policies and procedures and participate in achieving company objectives.
• Monitor employee activity and adjust as needed.
• Handle off-schedule operations when the Manager is not available.
• Perform other duties as requested.

Skills

Strong leadership

Excellent verbal and written comms

Reliable transport/communication

Education

HS Diploma or GED

Job description

Menzies Aviation LATAM is seeking a Ramp Supervisor in Worcester, MA to oversee daily ramp operations, supervise ramp agents, and coordinate ground handling activities ensuring safe, timely aircraft service. Strong leadership and clear communication are essential.

The role requires at least 1 year of front-line ramp and supervisory experience, a valid driver's license, and the ability to work outside in varying weather. Training and compliance with airline procedures are key expectations.