Ramp Agent (Customer Service Agent) - AUS

Delta Air Lines; Austin (TX); On-site; Full time

Job summary

Join an innovative team as a Ramp Agent, where you'll ensure the safe and timely transport of baggage and cargo. This role is vital in delivering world-class customer service and maintaining the company's strong brand. You'll be actively engaged in a dynamic environment, working both indoors and outdoors, and facing various weather conditions. With a focus on safety and professionalism, your efforts will directly contribute to a positive customer experience. Enjoy competitive pay and a range of benefits that support your well-being and career development. If you thrive in a fast-paced setting and are passionate about service, this opportunity is perfect for you.

Benefits

401(k) with company contributions

Paid time off including vacation and holidays

Comprehensive health benefits

Career development programs

Employee assistance program

Flight privileges for employees and family

Recognition rewards and awards

Access to discounts and savings through Deltaperks

Qualifications

• Must have a valid driver's license and be at least 18 years old.
• Proficient in English with strong verbal communication skills.

Responsibilities

• Safely lift, load, and transport baggage and cargo.
• Operate ground equipment in congested areas.

Skills

Verbal Communication Skills

Basic Computer Skills

Safety Awareness

Ability to Lift Heavy Items

Education

High School Diploma or GED

Tools

Baggage Scanners

Ground Equipment (tugs, belt loaders)

Job description

Ramp Agent (Customer Service Agent) - AUS

Pay $16.55 / hour

Location Austin/Texas

Employment type Full-Time

Job Description

Req#: 21443

How you'll help us Keep Climbing (overview & key responsibilities)

• Vision: Deliver world-class service to all customers.
• Mission: Make every customer feel like the most valued person.

As a Ramp Agent, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Ramp Agent, you play a key part in keeping our brand strong by maintaining professionalism and exhibiting a positive attitude inside and outside of work. Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta. The starting pay is $16.55 per hour. Additional pay increases occur regularly through 10.5 years. Ramp Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive such as loading and stacking bags in addition to working in confined spaces and on knees for an extended period in aircraft bins. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few).

Summary of responsibilities (not comprehensive of all tasks):
• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircraft from the gate positions.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Repeatedly lift and load baggage onto carts and to ensure each bag reaches its destination.
• Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination.
• Practices safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

• Demonstrates that privacy is a priority when handling personal data.
• Embraces diverse people, thinking, and styles.
• Consistently makes safety and security, of self and others, the priority.
• High School diploma, GED, or High School Equivalency.
• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must be proficient in English.
• Possess basic computer skills.
• Have strong verbal communication skills.
• Ability to frequently lift bags or items weighing up to and including 50 pounds.
• Ability to occasionally lift bags or items weighing between 50 and 70 pounds.
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions.
• Pass a post-offer pre-employment drug test.
• Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
• Be authorized to work in the US.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

What will give you a competitive edge (preferred qualifications)

• N/A

About the company

Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier.