Customer Care Associate

Enviromedica; Austin (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

A growing natural products company in Austin seeks a motivated Customer Care Associate. This position involves managing customer inquiries, providing product support, and ensuring excellent service standards. Ideal candidates have strong communication skills and a passion for customer service, contributing to the company's mission of health and wellness.

Benefits

Medical, Dental, and Vision Insurance

401k

PTO

8 Paid Holidays per year

Qualifications

• 2+ years of customer service experience required.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively.

Responsibilities

• Manage and respond to customer support inquiries.
• Accurately enter customer orders and maintain accounts.
• Resolve product or service problems efficiently.

Skills

Communication

Problem-Solving

Customer Service

Adaptability

Education

High School degree

Tools

CRM software

Job description

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This is an exciting opportunity available for a motivated team player to help drive the customer success of our health & wellness consumer products. Be a part of a growing company that is well-targeted to a values-driven community and based on integrity and product value.

Enviromedica is a fast-growing natural products innovator, manufacturer and distributor located in North Austin, Texas. We have built out a beautiful facility which includes plenty of natural light and an open modern design.

Position Overview

A Customer Care Associate, or CCA, will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face, with accuracy and efficiency.

The best CCAs are genuinely excited to help customers, they're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.

The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

Job Duties & Responsibilities

• Receive inbound customer calls; manage and respond to inbound customer support cases as well as customer email inquiries
• Accurately enter customer sales orders, returns, and related transactional information
• Provide professional and clearly communicated answers to customer requests
• Create and maintain customer accounts in our software database
• Assist customers with basic product questions and selection
• Assist customers with orders, fulfillment, shipping, and delivery issues
• Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution
• Perform administrative duties, reports and special projects associated with customer support
• Work with the Sales team to stay updated on product knowledge and be informed of any changes in company policies
  
  

Required Skills & Qualifications

• 2+ years of customer service experience minimum
• Proven customer support experience or experience as a client service representative
• Excellent verbal and written communication skills
• Utilize technology to assist with inbound calls and communication requirements
• Familiarity with CRM software systems and practices
• Ability to adapt/respond to various customer personas
• Goal oriented and strives to learn and grown on a daily basis
• Ability to multi-task, prioritize, and manage time effectively
  
  

Preferred Qualifications & Requirements

• Interest in, or experience with, lifestyles of health and sustainability
  
  

Education

• High School degree
  
  

Benefits

We offer an encompassing benefits package including Medical, Dental, Vision, 401k, PTO and 8 paid Holidays per year.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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