Customer Service Representative-Multi-lingual

Collabera; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in medical equipment manufacturing is seeking an Intake Specialist I to join their Product Monitoring & Quality Assurance team. Responsibilities include managing customer complaints, data entry, and coordinating resolutions. The ideal candidate will be detail-oriented, skilled in customer service, and have strong communication abilities. This is an entry-level contract position with competitive hourly pay.

Qualifications

• 1–2 years of experience in a call center, healthcare setting preferred.
• Ability to work independently and manage time effectively.
• Familiarity with healthcare or pharmaceutical product environments is a plus.

Responsibilities

• Perform complaint intake via phone, email, and OneTrack system.
• Assess submitted applications and perform customer outreach for missing information.
• Collaborate with stakeholders on adverse events.

Skills

Detail-oriented

High-quality customer service

Bi/multi-lingual

Strong written/verbal communication

Critical thinking

Education

High school diploma

Associate or college degree

Tools

Computer systems and software navigation

Job description

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This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.00/hr

Direct message the job poster from Collabera

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The Intake Specialist I supports the Product Monitoring & Quality Assurance (PMQA) team by triaging customer complaints received through various channels. This position is responsible for accurate data entry, coordinating complaint samples, initiating customer follow-up, and partnering with internal teams for issue resolution. The ideal candidate is bi/multi-lingual, detail-oriented, and skilled in providing high-quality customer service.

Key Responsibilities:

• Perform complaint intake via phone, email, and OneTrack system
• Assess submitted applications and perform customer outreach for missing information
• Identify complaint codes and initiate proper workflows
• Collaborate with stakeholders on adverse events
• Process product replacements, credits, and warranty claims
• Flag the need for customer reply letters and route requests appropriately

Qualifications:

• High school diploma required; Associate or college degree preferred
• 1–2 years of experience in a call center (healthcare setting preferred)
• Strong written/verbal communication and critical thinking skills
• Ability to work independently and manage time effectively
• High attention to detail and excellent customer service skills
• Proficiency with computer systems and software navigation
• Familiarity with healthcare or pharmaceutical product environments is a plus
• Bi/Multi-lingual skills strongly preferred (e.g., Swedish, Portuguese, Dutch, French, etc.)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Medical Equipment Manufacturing, Biotechnology Research, and Pharmaceutical Manufacturing

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