Ramp Agent (Customer Service Agent)

San Francisco International Airport; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in air travel is seeking motivated individuals to join their team at a bustling airport. This entry-level position offers mentorship and opportunities for career advancement while ensuring the safe and timely transport of baggage and cargo. The role involves physical tasks, including lifting and operating ground equipment, all while prioritizing safety and security. With a commitment to diversity and community engagement, this organization provides a supportive environment and a range of benefits to help employees thrive both personally and professionally.

Benefits

401(k) with company contributions

Paid parental leave

Comprehensive health benefits

Paid vacation and personal time

Flight privileges

Community engagement programs

Recognition rewards

Qualifications

• Must be at least 18 years old with work authorization in the U.S.
• Valid driver's license and proficiency in English required.

Responsibilities

• Safely lift, load, unload, and transport baggage and cargo.
• Operate ground equipment safely in congested areas.

Skills

Safety Awareness

Teamwork

Physical Endurance

Communication

Education

High School Diploma or GED

Tools

Baggage Scanners

Ground Equipment (tugs, belt loaders)

Job description

Overview

29-Apr-2025

Ref #: 28313

LinkedIn Tag: #LI-LR3

Starting Pay: $21.85 per hour

Click here to apply

Responsibilities: How you'll help us Keep Climbing

Internal Movement Eligibility: Internal Employees: Before applying, please review the company's Internal Mobility Policy and Residency Policy to ensure eligibility. You must be in good standing, meeting performance and tenure requirements. For details, visit the HR portal or contact your manager or HR representative. Compliance is mandatory.

At Delta Air Lines, connection is at the heart of everything we do. We strive to welcome and care for all customers and deliver an elevated experience. Every role plays a crucial part in our mission to ensure cargo is transported on time, safely.

This position is entry-level, with mentorship provided to help advance your career. Work tasks are physical, including bending, lifting, standing, and walking. Tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds, often in harsh weather conditions. We prioritize safety in all processes.

Key responsibilities include:

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, ensuring timely connections.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Operate ground equipment like tugs, belt loaders, and tow tractors safely in congested areas.
• Use baggage scanners and computers to route baggage accurately.

Scheduling varies based on operational needs, with shifts from early morning to overnight, totaling 20-40 hours per week based on seniority.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in Care, Integrity, Resilience, and Servant Leadership. We offer:

• Competitive salary, profit sharing, and performance incentives.
• 401(k) with up to 9% company contributions.
• Up to 2 weeks of vacation for new hires, earned for the following year.
• Up to 56 hours of paid personal time annually.
• 10 paid holidays per year.
• Paid parental leave: 12 weeks for birthing parents, 2 weeks for non-birthing parents.
• Comprehensive health benefits including medical, dental, vision, disability, and life insurance.
• Family care support, wellbeing programs, flight privileges, career development, community engagement, recognition rewards, and discounts.

Minimum Qualifications

• Prioritize safety and security.
• Embrace diversity.
• High school diploma, GED, or equivalent.
• At least 18 years old with work authorization in the U.S.
• Valid driver’s license.
• Proficiency in English.
• Pass a physical ability test (PAT).
• Wear required PPE, including hearing protection, safety-toe footwear, headwear, and high visibility apparel.
• Ability to obtain airport-specific requirements like SIDA Badge and Customs Seal.

Preferred Qualifications

N/A