Raleigh-Based Customer Support Associate — Global Life Sciences Startup

Eupry ApS; Raleigh (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

15 paid vacation days + 5 sick days

Health and dental insurance

401K available from July 1st 2026

Job summary

Eupry ApS is hiring a full-time Junior Customer Support in Raleigh, NC. You will handle customer inquiries and ensure great service while developing your skills in the booming life science industry. This role offers a unique training opportunity at the European headquarters. The ideal candidate is service-minded, detail-oriented, and able to problem-solve effectively. Benefits include paid vacation days, health insurance, and participation in 401K plans starting July 1st, 2026.

Qualifications

• Excellent communicator who takes pride in delivering top-notch service.
• Active listening skills and ability to think empathetically.
• Self-motivated and enjoys being part of a team.

Responsibilities

• Respond to customer inquiries via phone and email in a timely manner.
• Troubleshoot and report product malfunctions.
• Collaborate with internal teams to ensure correct information delivery.

Skills

Fluency in English

Strong problem-solving skills

Attention to detail

Service-mindedness

Prior experience in a customer-facing role

Technical understanding of WiFi or IoT solutions

Job description

Eupry ApS is hiring a full-time Junior Customer Support in Raleigh, NC. You will handle customer inquiries and ensure great service while developing your skills in the booming life science industry. This role offers a unique training opportunity at the European headquarters. The ideal candidate is service-minded, detail-oriented, and able to problem-solve effectively. Benefits include paid vacation days, health insurance, and participation in 401K plans starting July 1st, 2026.