US Office Support and Operations Intern

Eupry; Raleigh (NC); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Paid internship

Flexible hours

In-office Raleigh location

Job summary

Eupry is seeking a part-time Customer Support Intern to support customer inquiries via phone and email from our Raleigh, NC office. You will work with cross-functional teams to ensure accurate information and a smooth customer experience, while helping to shape our new U.S. office culture.

You will collaborate with the Customer Support Manager and a diverse, international team. This role offers hands-on exposure to a growing life science tech startup and flexible hours within a 20-hour workweek.

Qualifications

• Fluency in English (additional languages are a plus).
• Strong problem-solving skills and attention to detail.
• Service-minded with a strong sense of responsibility and ownership.
• Prior experience in a customer-facing role is a plus.
• Curiosity for technology — familiarity or interest in AI tools, IoT, or related tech is a fit with our life science tech focus.
• Must be authorized to work in the U.S.
• Available for evening shifts and partial in-office days as scheduled.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and accurate manner.
• Troubleshoot and report product malfunctions.
• Collaborate with internal teams to ensure the correct information is delivered to customers.
• Help foster a supportive and positive team culture in our Raleigh office.

Skills

English fluency

Problem solving

Customer focus

Team collaboration

Curiosity about technology

Job description

Join Our Growing U.S. Team at Eupry!

Would you like to launch your career in the life science industry? Eupry is looking for a part-time Customer Support Intern to help handle customer inquiries via phone and email out of our Raleigh, NC office. This is a unique opportunity to not only support customers but also play a pivotal role in building the culture of our brand-new U.S. office.

What You’ll Do

As a Customer Support Intern, your primary responsibility will be to provide exceptional assistance and guidance to our customers, ensuring they have a seamless experience with our products and services. You’ll work cross-functionally to keep communication clear and effective, and help us uphold the highest standards of support.

In this role, you will:

• Respond to customer inquiries via phone and email in a timely and accurate manner
• Troubleshoot and report product malfunctions
• Collaborate with internal teams to ensure the correct information is delivered to customers
• Help foster a supportive and positive team culture in our Raleigh office

Schedule & Compensation

This is a part-time, paid role at 20 hours per week. Flexible hours include a mix of in-office shifts and evening coverage for support tickets and phone calls. In-office time includes hands‑on operations work and real exposure to how a fast‑growing life science startup runs day to day.

Your Team

Eupry’s team includes 20+ nationalities, all collaborating on a mission to make storage compliance smarter and easier. In this role, you will report to the Customer Support Manager and work closely with international colleagues as well as help shape the environment in our new Raleigh office.

Why Join Eupry?

Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like medicines and vaccines.

You’ll be part of an innovative team that’s modernising how compliance is done — making it smarter, faster, and more reliable. With over 20 nationalities represented, we’re a truly international company that values diversity, collaboration, and personal growth.

This internship is a real door‑opener. Whether your next step is continuing with Eupry or pursuing a career in the Life Science industry, you’ll leave with meaningful experience, industry knowledge, and a strong professional foundation.

We’re growing at over 100% year‑over‑year, and you’ll be joining our U.S. headquarters in Raleigh alongside our Founder, Adam Hartmann‑Kruckow.

Requirements What We’re Looking For

You’re an excellent communicator who takes pride in delivering top‑notch service. You listen actively, think empathetically, and stay calm under pressure. You’re self‑motivated but enjoy being part of a team and contributing to something bigger than yourself. You’re able to make decisions independently and document your reasoning for future learnings.

Qualifications:

• Fluency in English (additional languages are a plus)
• Strong problem‑solving skills and attention to detail
• Service‑mindful with a strong sense of responsibility and ownership
• Prior experience in a customer‑facing role is a plus
• A curiosity for technology — familiarity or interest in AI tools, connected devices, or IoT solutions fits well with the kind of work we do as a life science tech company
• Must be authorized to work in the U.S
• Available for evening shifts and partial in-office days as scheduled