Rail Operations Center Dispatcher

Brightline Trains; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Brightline Trains is seeking an Operations Center Controller to monitor real-time train operations, coordinate dispatch communications, and respond to service disruptions. You will oversee dispatch screens, GPS tracking, and internal communications to keep guests informed and operations efficient.

This role requires two years in dispatch/OC center, ability to work 12-hour shifts including nights, weekends, and holidays, and strong Excel/Word skills for service impact reporting and

Qualifications

• Basic proficiency in Microsoft Excel, Word, and email.
• Proficient in interpreting technical documentation and explaining to non-technical users.
• Experience in a job working nights, weekends, and holidays.
• Two years of experience in a dispatching or operations control center environment.
• Must be able to see and read dispatch screens and other non-audible resources.

Responsibilities

• Monitor real-time train operations, dispatch communications, and GPS tracking to ensure seamless service execution.
• Facilitate nightly reporting and employee communications, ensuring consistent information flow across teams.
• Maintain accurate records of incidents, injuries, and operational challenges to support reporting and continuous improvement.
• Anticipate potential service disruptions and develop effective recommendations to mitigate operational impact.
• Manage communication protocols with the Dispatch Center and internal departments, ensuring timely updates during service disruptions.
• Serve as a key point of contact for field managers and senior leaders during service disruptions, accidents, or incidents.
• Operate software platforms to update Guest and Teammate information systems, maintaining service transparency.
• Prepare service impact reports, including delays, cancellations, and recovery strategies, while providing regular briefings.
• Participate in operational discussions and strategy calls to enhance service continuity and efficiency.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Skills

Dispatch operations

Communication

Documentation

Night shift experience

Microsoft Office

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Brightline Trains is seeking an Operations Center Controller to monitor real-time train operations, coordinate dispatch communications, and respond to service disruptions. You will oversee dispatch screens, GPS tracking, and internal communications to keep guests informed and operations efficient.

This role requires two years in dispatch/OC center, ability to work 12-hour shifts including nights, weekends, and holidays, and strong Excel/Word skills for service impact reporting and