Rail Logistics Specialist I: Ops, Tracking & Customer Support

Verathon Inc; Conway (AR); Hybrid; USD 42,000 - 66,000; Full time

Job summary

IntelliTrans, a rail logistics specialist group, seeks a Rail Logistics Specialist to support customers using IntelliTrans’ transportation management systems. The role is hybrid in Conway, Arkansas, and emphasizes monitoring rail shipments, resolving car issues, and managing billing steps.

The position requires a bachelor’s degree or equivalent experience, plus strong Excel and communication skills. It offers flexible collaboration with vendors and internal teams to improve transportation

Qualifications

• Bachelor’s degree from four-year college or university (or equivalent experience) preferred.
• 1+ year of Rail Logistics experience preferred but not required.
• Proficient business writing and speaking skills, with a strong desire to exceed overall expectations.
• Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively.

Responsibilities

• Monitors, expedites, gathers, and inputs transit information on rail shipments in IntelliTrans’ tracking system.
• Research and resolve customer cars that are missing sightings, idle, bad ordered delayed, held, or embargoed cars by working with vendors to provide accurate trip plans or opening service logs with vendors as needed.
• Researches and obtains correct loaded billing on customer’s rail cars as needed and uploads into software platform.
• Prepares and sends diversion letters and advance bills to railroads and provides proper follow-up to ensure accuracy.
• Ensures that the customer Bill of Lading (BOL) is processed in IntelliTrans systems and transmitted to railroads.
• Investigate, resolve, and respond to customer issues & inquiries via phone and email.

Skills

Excel & MS Office

Customer support

Troubleshooting

Communication

Time management

Problem solving

Relationship building

Education

Bachelor’s degree

Tools

IntelliTrans tracking system

Excel

Job description

IntelliTrans, a rail logistics specialist group, seeks a Rail Logistics Specialist to support customers using IntelliTrans’ transportation management systems. The role is hybrid in Conway, Arkansas, and emphasizes monitoring rail shipments, resolving car issues, and managing billing steps.

The position requires a bachelor’s degree or equivalent experience, plus strong Excel and communication skills. It offers flexible collaboration with vendors and internal teams to improve transportation