Rail Operations & Customer Success Lead

Plastic Express; Pasadena, Northern (TX, KY); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Family health benefit packages

Vacation pay after 90 days

Holiday pay after 90 days

Company matching 401k retirement plan

Job summary

Plastic Express is seeking a Rail Customer Success Manager to lead the Rail Clerical department, ensuring daily operations, inventory accuracy, and timely issue resolution. You will coordinate with customers, railroads, and internal teams to meet KPI targets and maintain high service levels.

The role requires five or more years in rail/logistics, supervisory experience, and strong analytical and communication skills.

Qualifications

• Minimum five years in rail, logistics, transportation, customer service, or operations.
• Experience supervising or managing a team.
• Strong interpersonal and organizational skills.
• Knowledge of railcar inventories and customer service operations.
• Proficiency with Windows, Excel, and business systems.

Responsibilities

• Lead Rail Clerical department with coaching, performance reviews, and training.
• Oversee railcar inventory, releases, BOLs, and RAN-system activities.
• Provide KPI updates and drive continuous improvement.
• Ensure safety, compliance, and confidentiality across the team.
• Collaborate with Safety, Quality, Rail Ops, CSR, Trucking and Sales teams.

Skills

Rail operations knowledge

Supervisory experience

Analytical abilities

Communication skills

Multitasking

Excel proficiency

Education

Bachelor's degree in business administration, logistics, supply chain management, transportation, or related field

High school diploma or equivalent

Tools

TMS

WMS

Railcar tracking

Job description

Plastic Express is seeking a Rail Customer Success Manager to lead the Rail Clerical department, ensuring daily operations, inventory accuracy, and timely issue resolution. You will coordinate with customers, railroads, and internal teams to meet KPI targets and maintain high service levels.

The role requires five or more years in rail/logistics, supervisory experience, and strong analytical and communication skills.