Rail Logistics Specialist II

Verathon Inc; Conway (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Verathon Inc. is seeking a Rail Services Support Specialist to provide exceptional operational support for IntelliTrans transportation management systems in a rail-enabled environment.

You will monitor transit data, resolve sightings and delays, and handle billing related tasks while maintaining strong customer communications. Qualifications include a Bachelor's degree (or equivalent) and 1+ year of rail logistics experience preferred, with solid Excel and MS Office skills.

Qualifications

• Bachelor's degree or equivalent preferred.
• 1+ year rail logistics experience preferred.
• Strong written and verbal communication.
• Ability to work independently and meet deadlines.

Responsibilities

• Monitors and inputs transit data in IntelliTrans tracking system.
• Researches and resolves missing sightings and delays with vendors.
• Reviews and uploads correct loaded billing on rail cars.
• Prepares diversion letters and advance bills; follows up for accuracy.
• Ensures BOL is processed in IntelliTrans and sent to railroads.
• Responds to customer inquiries via phone and email; supports after hours.

Skills

Customer service

Problem-solving

Time management

Communication

Proactive

Attention to detail

Relationship building

Adaptability

Independence

Education

Bachelor's degree (or equivalent)

Tools

Excel

MS Office

CRM software

Job description

Position Summary:

Under the direction of the Rail Services Supervisor, this role provides exceptional operational support and services for our customers using IntelliTrans’ transportation management systems.

Rail Duties and Responsibilities

• Monitors, expedites, gathers, and inputs transit information on rail shipments in IntelliTrans’ tracking system.
• Research and resolve customer cars that are missing sightings, idle, bad ordered delayed, held, or embargoed cars by working with vendors to provide accurate trip plans or opening service logs with vendors as needed.
• Researches and obtains correct loaded billing on customer’s rail cars as needed and uploads into software platform.
• Prepares and sends diversion letters and advance bills to railroads and provides proper follow-up to ensure accuracy.
• Ensures that the customer Bill of Lading (BOL) is processed in IntelliTrans systems and transmitted to railroads.

General Customer Service Duties & Responsibilities

• Investigate, resolve, and respond to customer issues & inquiries via phone and email.
• Recommend and participate in business improvement projects to reduce freight costs and improve transportation functions.
• Prepares daily/weekly/monthly reports (internal and customer) as required.
• Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for customers.
• Collaborates with vendors, account managers, helpdesk, and other customer support specialists to investigate and resolve customer issues.
• Provide customer support for customers after hours, weekends, holidays, in emergencies or as needed.
• Other duties as needed and assigned.

POSITION QUALIFICATIONS:

Education:

Bachelor’s degree from four-year college or university (or equivalent experience) preferred.

Experience:

1+ year of Rail Logistics experience preferred but not required.

Skills/Technical:

• Ability to work independently while meeting internal and external deadlines and milestones.
• Intermediate Excel and MS Office suite skills.
• Proficient business writing and speaking skills, with a strong desire to exceed overall expectations.
• Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively.
• Expertise in troubleshooting and customer support.
• Strong customer interfacing skills: ability to build customer relationships.
• Ability to thrive in a fast-paced environment and handle multiple tasks.
• Excellent problem-solving skills.
• Drive towards achievement in meeting goals and exceeding customer expectations

Desired Skills:

• Understanding of rail freight movement
• Understanding of Bill of Lading, diversions, yard operations, and day-to-day freight movement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.