Radiology Patient Services Coordinator

Winchester Hospital; Winchester (MA); On-site; USD 26,000 - 35,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Support Associate for the Radiology department. The role focuses on clerical tasks, maintaining electronic medical records, greeting patients, and aiding the patient care team to ensure efficient throughput and high patient satisfaction.

Responsibilities include non-clinical support, handling phone calls, facilitating information flow, and assisting with scheduling and documentation to maintain smooth department operations.

Qualifications

• Education required: High School Diploma or equivalent.
• Experience preferred: At least one year in administrative support in a patient care setting.
• Must read, write and communicate effectively in English with patients, visitors and hospital team.
• Excellent customer service and communication skills.
• Keyboard skills.

Responsibilities

• Provide administrative support to radiology department so clinicians can focus on care.
• Help improve patient satisfaction and department operations.
• Greet patients and visitors promptly and empathetically.
• Answer questions and direct individuals to appropriate staff.
• Answer phones, take messages, and relay information.
• Process orders in the electronic medical record and paper records as needed.
• Clarify unclear orders with clinical staff.
• Copy and fax documents to expedite patient care.
• Provide general information about the hospital and directions within facilities.
• Assist with patient transport coordination as needed.
• Input patient demographics and other data into systems.

Skills

Customer service

Communication skills

Keyboard skills

English proficiency

Education

High school diploma

Tools

Basic computer knowledge

Job description

Beth Israel Lahey Health is seeking an Administrative Support Associate for the Radiology department. The role focuses on clerical tasks, maintaining electronic medical records, greeting patients, and aiding the patient care team to ensure efficient throughput and high patient satisfaction.

Responsibilities include non-clinical support, handling phone calls, facilitating information flow, and assisting with scheduling and documentation to maintain smooth department operations.