Radiology Admin Assistant — Patient Care & Throughput

Beth Israel Lahey Health; Winchester Highlands (MA); On-site; USD 2,624,000 - 3,532,000; Full time

Job summary

Beth Israel Lahey Health in Winchester Highlands, MA, is seeking an administrative support professional to assist the radiology department by handling clerical tasks, greeting patients, and maintaining accurate electronic medical records to support patient care.

You will answer calls, schedule exams, process orders in the EMR, coordinate patient transport, and help improve patient flow and satisfaction in a fast paced hospital setting.

Qualifications

• High school diploma or equivalent required.
• Preferred: at least one year of administrative support in a patient care setting.
• Basic computer literacy required.
• Fluent English communication with patients and staff.
• Excellent customer service and communication skills.
• Keyboard skills.

Responsibilities

• Provides administrative support for the radiology department to allow clinicians to focus on patient care.
• Greets patients and visitors in a respectful and empathetic manner.
• Answers phones and directs inquiries to appropriate staff.
• Processes orders in the electronic medical record and clarifies unclear orders with staff.
• Copies and faxes documents to expedite patient care workflows.
• Provides general information about the hospital and directions within the facility.
• Schedules urgent and STAT exams with ordering providers when needed.
• Monitors STAT results and routes appropriately.
• Assists with transportation coordination and patient movement as required.

Skills

Customer service

Communication

Keyboard skills

Basic computer knowledge

Education

High School Diploma or equivalent

Job description

Beth Israel Lahey Health in Winchester Highlands, MA, is seeking an administrative support professional to assist the radiology department by handling clerical tasks, greeting patients, and maintaining accurate electronic medical records to support patient care.

You will answer calls, schedule exams, process orders in the EMR, coordinate patient transport, and help improve patient flow and satisfaction in a fast paced hospital setting.