Radiology IT Support Engineer

United Software Group Inc; Plano (TX); Remote; USD 85,000 - 125,000; Full time

Job summary

United Software Group Inc. seeks an experienced Radiology IT Support Engineer (L2/L3) to administer and optimize radiology imaging environments, including PACS, VNA, and diagnostic workstations. You will support multi-site workflows, ensure high availability, and implement imaging workflow improvements.

The role requires deep knowledge of DICOM, HL7 integrations, and radiology infrastructure. Prior experience with viewer tools and diagnostic visualization platforms is essential, with a focus on

Qualifications

• 5+ years in Healthcare IT, Radiology Informatics, PACS Administration, imaging systems support.
• 5+ years working with DICOM, HL7, and imaging workflows.
• Experience supporting enterprise PACS, VNA, diagnostic workstations across multi-site environments.

Responsibilities

• Administer and monitor PACS environments ensuring image acquisition, storage, retrieval and distribution.
• Manage DICOM routing, modality worklists, image lifecycle, archiving and retention.
• Support multi-site imaging workflows across hospitals, clinics, and diagnostic centers.
• Perform PACS upgrades, configuration changes, patch deployments, and maintenance.
• Integrate radiology modalities and ensure interoperability between PACS, VNA, EMR/EHR, RIS.

Skills

PACS Administration

DICOM Protocols

HL7 Integration

RIS/PACS Workflow

VNA Administration

Modality Worklist

Image Lifecycle

DICOM Routing

Imaging Workflow

Education

Bachelor's Degree in CS/IT/Biomedical Eng/Healthcare Informatics

Tools

Life Image LILA

MEDRAD

QPath

Enterprise PACS

Advanced Visualization Platforms

AI Imaging Tools

Job description

Job Title: Radiology IT Support Engineer

Location : Plano, TX (Local candidates who can work a few days onsite will be preferred but remote workers from across the US will also be considered)

Duration : 12+ Months Contract

Teams Meeting Interview

Job Description:

Experience

5–10+ Years in Healthcare IT, Radiology Informatics, PACS Administration, and Imaging Systems Support.

We are seeking an experienced Radiology IT Support Engineer (L2/L3) to provide advanced support, administration, troubleshooting, and optimization of radiology imaging environments. The role involves supporting enterprise PACS, VNA, diagnostic workstations, advanced visualization platforms, and radiology workflow applications across multi-site healthcare environments.

The ideal candidate should possess strong expertise in DICOM, HL7 integrations, modality connectivity, radiology infrastructure, and imaging workflow management, ensuring high availability and operational excellence of clinical imaging systems.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

PACS & Imaging Systems Administration

• Administer, monitor, and support PACS environments, ensuring uninterrupted image acquisition, storage, retrieval, and distribution.
• Manage DICOM routing, modality worklists, image lifecycle management, archiving, and retention policies.
• Support enterprise and multi-site imaging workflows across hospitals, clinics, and diagnostic centers.
• Perform PACS upgrades, configuration changes, patch deployments, and system maintenance activities.

Radiology Workflow & Integration Support

• Support integration of radiology modalities
• Ensure seamless interoperability between PACS, VNA, EMR/EHR, RIS, and diagnostic workstation environments.
• Troubleshoot HL7 interfaces including ORM, ORU, and ADT message flows.
• Resolve imaging workflow issues related to order management, exam routing, study reconciliation, and image distribution.

Advanced Visualization & Post-Processing Support

• Support advanced visualization platforms and diagnostic imaging applications.
• Assist radiologists and clinicians with workflow optimization and application usability issues.

Viewer & DICOM Utility Management

• Support diagnostic viewers, web viewers, and zero-footprint image viewing solutions.
• Manage DICOM utilities, QA tools, image-sharing platforms, and external image exchange systems.
• Troubleshoot viewer performance issues, image rendering problems, and study accessibility concerns.

Application & System Support

• Provide L2/L3 support for radiology applications
• Coordinate with vendors and infrastructure teams for issue resolution

Performance Monitoring & Troubleshooting

• Diagnose and resolve:
• Modality connectivity issues
• Exam routing issues
• Radiologist workstation performance issues
• Application and database-related problems
• Perform root cause analysis (RCA) and implement preventive measures.

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

5 + years Core Imaging Technologies

• PACS Administration
• DICOM Protocols
• HL7 Integration
• RIS/PACS Workflow Management
• VNA Administration
• Modality Worklist Management
• Image Lifecycle Managemen

5-10 years Radiology Applications

• Life Image LILA
• MEDRAD
• QPath
• Enterprise PACS Solutions
• Advanced Visualization Platforms
• AI Imaging Analysis Tools

5+ years Imaging Modalities

• CT
• MRI
• Digital Radiography
• Mammography

5+ years Interface & Integration Technologies

• DICOM
• HL7 (ADT, ORM, ORU)
• TCP/IP Networking
• VPN and Secure Data Exchange
• Healthcare Interoperability Standards

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related field.
• Experience working in hospital, diagnostic imaging, or healthcare provider environments.
• Exposure to cloud-based imaging platforms and enterprise imaging initiatives is an added advantage.