Radiology Front Desk Specialist — Patient Experience

Vanderbilt University Medical Center; Bellvue (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Vanderbilt Health is seeking a Patient Service Specialist to serve as the first point of contact for patients and visitors, delivering a patient-centered experience across all interactions. You will support front-end operations including registration, scheduling, and financial clearance while ensuring accuracy and compliance.

This role emphasizes accurate identification, appointment coordination, revenue cycle support, and effective communication with patients, providers, and care teams in a

Qualifications

• High school diploma or GED or equivalent.
• Minimum 3 years of administrative or customer service experience, with at least 1 year in healthcare or medical office setting preferred.

Responsibilities

• Greet and assist patients and visitors with empathy at the front desk.
• Register patients, verify identity with two identifiers, and manage check-in/out.
• Schedule appointments and coordinate referrals and tests.
• Answer calls promptly and document messages in the EMR.
• Collect payments and handle cash and financial transactions per policy.
• Maintain a clean, organized reception area and support revenue cycle processes.

Skills

Customer Service

Communication

Multi-tasking

Attention to Detail

Emotional Intelligence

Teamwork

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a Patient Service Specialist to serve as the first point of contact for patients and visitors, delivering a patient-centered experience across all interactions. You will support front-end operations including registration, scheduling, and financial clearance while ensuring accuracy and compliance.

This role emphasizes accurate identification, appointment coordination, revenue cycle support, and effective communication with patients, providers, and care teams in a