Radiology Front Desk: Patient Services Specialist

Talentify; Fallbrook (CA); On-site; USD 2,614,000 - 3,723,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

HSA with employer funding

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

Immediate family

Job summary

Talentify is hiring a Patient Service Representative to join our imaging center team. You will greet and register patients, verify insurance, collect co-pays, schedule appointments, and coordinate with back-office staff to ensure smooth, patient-centered care.

We value professionalism, strong communication, and the ability to thrive in a fast-paced healthcare environment. A high school diploma and medical terminology knowledge are preferred.

Qualifications

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Job description

Talentify is hiring a Patient Service Representative to join our imaging center team. You will greet and register patients, verify insurance, collect co-pays, schedule appointments, and coordinate with back-office staff to ensure smooth, patient-centered care.

We value professionalism, strong communication, and the ability to thrive in a fast-paced healthcare environment. A high school diploma and medical terminology knowledge are preferred.