Radiology Front Desk & Patient Care Concierge

Hmixray; San Jose (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA funding

Wellness dollars

401(k) match

Free imaging for you and family

Job summary

Hmixray in San Jose, CA is seeking a Patient Service Representative to join our radiology team. You will greet and register patients, verify insurance and patient information, collect signatures, and ensure accurate documentation while delivering friendly, service-oriented care.

You will schedule and manage appointments, answer calls, orient patients to safety protocols, coordinate with the back office, safeguard patient information, and maintain professional interactions with patients and staff

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge; radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information, collect signatures, ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule, or cancel appointments and notify staff of changes.
• Orient patients to preparatory and safety protocols and provide directions as needed.
• Coordinate with back-office staff for timely care of patients.
• Safeguard patient information and on-site medications per policy.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.

Skills

Customer service

Communication

Multitasking

Prioritization

Education

High School Diploma or GED

Tools

Computer skills

Job description

Hmixray in San Jose, CA is seeking a Patient Service Representative to join our radiology team. You will greet and register patients, verify insurance and patient information, collect signatures, and ensure accurate documentation while delivering friendly, service-oriented care.

You will schedule and manage appointments, answer calls, orient patients to safety protocols, coordinate with the back office, safeguard patient information, and maintain professional interactions with patients and staff