Radiology Front Desk & Patient Care Concierge

Hmixray; Santa Ana (CA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Health Savings Accounts with employer"

Wellness dollars

401(k) Employer Match

Free imaging center services for you &

Job summary

Hmixray is seeking a Patient Service Representative in Santa Ana, CA to greet and register patients, verify insurance, collect payments, and coordinate appointments. The role focuses on delivering high-quality customer service within a radiology setting, while safeguarding patient information and ensuring seamless front-desk operations.

The position requires basic computer skills and strong communication, with opportunities for growth in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule or cancel appointments; confirm and notify staff of changes.
• Provide orientation for preparatory and safety protocols, and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient health information and property.
• Safeguard on-site medications per company policy and regulations.
• Respect company property and patient financial information.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public in a clinical setting.
• Establish and maintain cooperative working relationships.

Skills

Customer service

Communication

Interpersonal skills

Professionalism

Education

High School Diploma / GED

Tools

Computer skills

Job description

Hmixray is seeking a Patient Service Representative in Santa Ana, CA to greet and register patients, verify insurance, collect payments, and coordinate appointments. The role focuses on delivering high-quality customer service within a radiology setting, while safeguarding patient information and ensuring seamless front-desk operations.

The position requires basic computer skills and strong communication, with opportunities for growth in a fast-paced healthcare environment.