Radiology Department Front Desk & Admin Coordinator

CJW Medical Center; Richmond (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Free counseling

Paid time off

401(k) with match

Tuition assistance

Dependent scholarships

Job summary

Johnston-Willis Hospital is seeking a Radiology Department Secretary to welcome patients, route them to appropriate departments, and manage front-desk activities. You will handle physician orders, chart creation and filing while upholding patient confidentiality and accuracy in communications.

The role requires strong computer and office equipment skills, and you will restock supplies, keep areas tidy, and act as a liaison within the hospital to support seamless radiology workflows.

Qualifications

• High School Diploma or GED required
• Experience in a medical office preferred
• Ability to work Monday–Friday 1:30pm–10:00pm

Responsibilities

• Greets and attends to patients/visitors in waiting areas, directing them to other departments, communicating regularly, and keeping them informed of wait times as needed. Promotes and displays a positive, customer-oriented demeanor.
• Performs patient-centered secretarial tasks, such as physician order entry and creating, labeling, and organizing patient charts. Disassembles and files charts after discharge. Maintains patient confidentiality at all times.
• Receives and directs all incoming calls and relays pertinent messages to others while maintaining accuracy, clarity and confidentiality. Exercises good judgment and discretion in all communications and escalates issues as appropriate.
• Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for visitors, patients and family members.
• Demonstrates proficiency in the use of computer and other office equipment, including all equipment used for communication, such as intercoms, fax machines, and clinical documentation systems.
• Orders and re-stocks office and other unit supplies as needed. Performs minor office equipment repairs and upkeep.
• Serves as a communication liaison between unit and other hospital departments.
• Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
• Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications.

Skills

Customer service

Medical office experience

Education

High School Diploma or GED

Job description

Johnston-Willis Hospital is seeking a Radiology Department Secretary to welcome patients, route them to appropriate departments, and manage front-desk activities. You will handle physician orders, chart creation and filing while upholding patient confidentiality and accuracy in communications.

The role requires strong computer and office equipment skills, and you will restock supplies, keep areas tidy, and act as a liaison within the hospital to support seamless radiology workflows.