Radiology Admin & Patient Services Specialist

HCA Healthcare; Richmond (VA); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Tuition assistance

Life insurance

Job summary

Johnston-Willis Hospital is seeking a Radiology Department Secretary to greet patients, handle physician orders, organize charts, and coordinate communications. This role requires professionalism, confidentiality, and strong customer service.

The position supports patient-centered care in a busy radiology department, with duties spanning call handling, chart management, and collaboration with hospital staff. Evening hours are required. Equity and benefits are highlighted in the full listing.

Qualifications

• High school diploma or GED required.
• Previous medical office experience preferred.
• Ability to work Monday - Friday, 1:30p - 10:00p.

Responsibilities

• Greets and attends to patients/visitors in waiting areas, directing them to other departments, communicating regularly, and keeping them informed of wait times as needed.
• Performs patient-centered secretarial tasks, such as physician order entry and creating, labeling, and organizing patient charts.
• Disassembles and files charts after discharge. Maintains patient confidentiality at all times.
• Receives and directs all incoming calls and relays pertinent messages to others while maintaining accuracy, clarity and confidentiality.
• Exercises good judgment and discretion in all communications and escalates issues as appropriate.
• Fosters positive first impression by ensuring waiting area and work areas tidy, organized, and safe for visitors, patients and family members.
• Demonstrates proficiency in the use of computer and other office equipment, including all equipment used for communication, such as intercoms, fax machines, and clinical documentation systems.
• Orders and re-stocks office and other unit supplies as needed. Performs minor office equipment repairs and upkeep.
• Serves as a communication liaison between unit and other hospital departments.
• Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
• Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications.

Skills

Customer service

Communication

Office equipment

Medical office experience (preferred)

Multitasking

Education

High School Graduate / GED

Tools

EMR systems

Job description

Johnston-Willis Hospital is seeking a Radiology Department Secretary to greet patients, handle physician orders, organize charts, and coordinate communications. This role requires professionalism, confidentiality, and strong customer service.

The position supports patient-centered care in a busy radiology department, with duties spanning call handling, chart management, and collaboration with hospital staff. Evening hours are required. Equity and benefits are highlighted in the full listing.