Radiology Customer Service & Scheduling Coordinator

HCA Healthcare, Inc.; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) Plan with match

Education support

Life insurance

Tuition assistance

Flexible spending accounts

Retirement resources

Job summary

HCA Healthcare, Inc. is seeking a Customer Service Coordinator at South Texas Radiology Imaging Centers in San Antonio, TX. You will greet patients, manage inquiries, and help register for procedures with a focus on accuracy and professionalism.

The role supports scheduling, record updating, and coordination with physicians to ensure smooth patient flow. Ideal candidates will have a High School Diploma or GED, plus training in RIS or radiology records.

Qualifications

• Education: High School Diploma or GED.
• Experience: Training and competencies defined by facility.
• Preferred: RIS, Radiology Medical Records Training.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; and ensures availability of treatment information by updating and retrieving patient records.
• Optimizes patients satisfaction, referring physician satisfaction, and RIS modality resource by scheduling appointments appropriately in person or by telephone.
• Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays; updates the ATC; communicates schedule changes to staff.
• Maintains patient accounts by obtaining, recording, and updating personal demographics and financial information; follows collection policies.
• Protects patients rights by maintaining confidentiality of personal and financial information.
• Processes films/copy requests and assists in the printing process; obtains outside previous films as needed.

Skills

Telephone etiquette

Scheduling radiology procedures

Secretarial duties

Clerical duties

Education

High School Diploma or GED

Tools

RIS

Radiology Medical Records Training

Job description

HCA Healthcare, Inc. is seeking a Customer Service Coordinator at South Texas Radiology Imaging Centers in San Antonio, TX. You will greet patients, manage inquiries, and help register for procedures with a focus on accuracy and professionalism.

The role supports scheduling, record updating, and coordination with physicians to ensure smooth patient flow. Ideal candidates will have a High School Diploma or GED, plus training in RIS or radiology records.