Customer Service Coordinator - Huebner Imaging

HCA Healthcare, Inc.; San Antonio (TX); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) Plan with employer match

Education support

Adoption assistance

Job summary

South Texas Radiology Imaging Centers (STRIC) is seeking a Customer Service Coordinator to support patient and physician registration for procedures, manage scheduling, and handle clerical duties in a fast-paced imaging center in San Antonio, TX.

The role emphasizes professional telephone etiquette, accurate appointment scheduling, and maintaining patient confidentiality while supporting the imaging workflow and revenue cycle.

Qualifications

• Education: High School Diploma or GED.
• Experience: Training and competencies as defined by facility.
• Preferred: RIS, Radiology Medical Records Training.

Responsibilities

• Welcomes patients and visitors by greeting them in person or by telephone and ensuring treatment information is available.
• Schedules radiology procedures accurately and communicates schedule changes to staff.
• Maintains patient accounts with demographics and financial information, ensuring confidentiality and billing compliance.
• Coordinates patient flow and monitors schedule status to minimize delays; communicates with scheduling staff throughout the day.
• Handles printing requests and retrieves outside films as needed per STRIC policy.

Skills

Customer service

Telephone etiquette

Scheduling

Medical records

Communication

Education

High School Diploma or GED

Tools

RIS

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Customer Service Coordinator - Huebner Imaging with South Texas Radiology Imaging Centers you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

Seeking a Customer Service Coordinator who will be responsible for ensuring both patients and physicians have an effective and professional means of registering for procedures at the facility level. Will provide good communication by using proper telephone etiquette, and forwarding information efficiently. Must accurately schedule Radiology procedures and will perform a range of secretarial and clerical duties.

What you will do in this role:

·Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; and ensures availability of treatment information by updating and retrieving patient records.

·Optimizes patients satisfaction, referring physician satisfaction, and RIS modality resource (e.g. ImageCast) utilization by scheduling appointments appropriately in person or by telephone. Comforts patients and their family by anticipating anxieties; answering patients questions; maintaining the reception area patient focused.

·Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays. Updates the designated Air Traffic Control (ATC) person on a regular basis. Maintains communication with scheduling staff throughout the day regarding schedule changes and time status; annotates all scheduling changes appropriately in the patient’s history notes.

·Maintains patient accounts by obtaining, recording, and updating personal demographics and financial information, including but not limited to waivers, ABN’s, financial responsibility forms; and notes all paperwork with appropriate instructions from MD preferences. Accurately follows collection policies and processes.

·Protects patients rights by maintaining confidentiality of personal and financial information.

·Processes films/copy requests as needed and assists in the printing process; obtains outside previous films as needed and defined by STRIC policy.

What qualifications you will need:

Education: High School Diploma or GED.

Experience: Employee completes initial and ongoing training and competencies as defined by facility which are specific to the needs of the patient population served

Preferred: RIS, Radiology Medical Records Training desired but not required.

High School Graduate / GED

Benefits

South Texas Radiology Imaging Centers, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

South Texas Radiology Imaging Centers (STRIC) offers full-service, outpatient diagnostic imaging and interventional radiology in San Antonio, Texas. Professional interpretation and interventional procedures are provided by South Texas Radiology Group, P.A. (STRG). STRG has more than 70 Board-Certified Radiologists, many with sub-specialties such as neuroradiology, musculoskeletal, body, cardiac, breast, and interventional radiology. They have built strong experience and a trusted reputation over more than fifty years.

Registered technologists who are highly trained and experienced perform safe and accurate imaging exams using advanced imaging technology. South Texas Radiology Imaging Centers (STRIC) is one of the largest outpatient diagnostic imaging providers in San Antonio, with twenty-two locations across San Antonio, Boerne, and Schertz, Texas.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”
- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.