Remote Bilingual Radiology Scheduling Associate

Akumin®; Tampa (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Akumin is seeking a Patient Services Associate I to answer incoming calls and schedule Radiology appointments, while making outgoing calls to patients and physicians. The role emphasizes data accuracy, adherence to scripting, and high-quality customer service in a fast-paced medical office.

The position requires a High School Diploma or equivalent, 6 months+ medical-related experience, strong communication, and the ability to multitask in a busy clinic environment.

Qualifications

• High School Diploma or equivalent experience required.
• 6 months+ of medical or related training and/or experience.
• Computer literacy and experience with general office equipment required.
• Strong multi-tasking abilities, strong communication skills, ability to work well with physicians, patients, and coworkers.
• Excellent interpersonal and customer service skills.

Responsibilities

• Takes incoming calls to schedule Radiology appointments and contacts patients and referring physician offices to schedule appointments.
• Follows prescribed list of questions/scripts and provides standardized responses during scheduling/pre-registration.
• Ensures gathering of accurate and complete patient data required to complete the scheduling process.
• Enters all information into the applicable computer system in accordance with documented work processes.
• Determines customers’ needs based on incoming calls and escalates calls as necessary to Supervisor or Manager.
• Completes any additional job duties as assigned.

Skills

Strong communication

Interpersonal skills

Customer service

Multi-tasking

Computer literacy

Education

High School Diploma or equivalent

Job description

Akumin is seeking a Patient Services Associate I to answer incoming calls and schedule Radiology appointments, while making outgoing calls to patients and physicians. The role emphasizes data accuracy, adherence to scripting, and high-quality customer service in a fast-paced medical office.

The position requires a High School Diploma or equivalent, 6 months+ medical-related experience, strong communication, and the ability to multitask in a busy clinic environment.