Radiology Administrative Specialist

Beth Israel Lahey Health; Winchester (MA); On-site; USD 26,174 - 34,440; Full time

Job summary

Beth Israel Lahey Health's Winchester Hospital Imaging Services is seeking an administrative support specialist to help the radiology team by greeting patients, coordinating scheduling, and maintaining accurate electronic medical records.

You will answer phones, process orders in the EMR, provide non-clinical patient assistance, and support patient throughput while ensuring excellent customer service and clear communication with staff and families.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Preferred at least one year in an administrative support role in a patient care setting.
• Required skills and knowledge: Basic computer knowledge; read, write and communicate effectively in English with patients, visitors and hospital staff; excellent customer service and communication skills; keyboard skills.

Responsibilities

• Greets patients and visitors timely and empathetically; directs individuals appropriately to ensure efficient department flow and patient/family satisfaction.
• Answers the telephones, directs calls or takes messages, and passes on information promptly.
• Processes orders in the electronic medical record and manual orders; seeks clarification from clinical staff when unclear.
• Provides non-clinical assistance to staff to improve patient satisfaction and patient throughput.
• Coordinates patient transportation requirements and assists with scheduling urgent/stat exam appointments.

Skills

Basic computer knowledge

English communication

Customer service

Keyboard skills

General medical terminology (preferred

Education

High School Diploma or equivalent

Job description

Beth Israel Lahey Health's Winchester Hospital Imaging Services is seeking an administrative support specialist to help the radiology team by greeting patients, coordinating scheduling, and maintaining accurate electronic medical records.

You will answer phones, process orders in the EMR, provide non-clinical patient assistance, and support patient throughput while ensuring excellent customer service and clear communication with staff and families.