Radiology Department Secretary

HCA Healthcare; Richmond (VA); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Tuition assistance

Life insurance

Job summary

Johnston-Willis Hospital is seeking a Radiology Department Secretary to greet patients, handle physician orders, organize charts, and coordinate communications. This role requires professionalism, confidentiality, and strong customer service.

The position supports patient-centered care in a busy radiology department, with duties spanning call handling, chart management, and collaboration with hospital staff. Evening hours are required. Equity and benefits are highlighted in the full listing.

Qualifications

• High school diploma or GED required.
• Previous medical office experience preferred.
• Ability to work Monday - Friday, 1:30p - 10:00p.

Responsibilities

• Greets and attends to patients/visitors in waiting areas, directing them to other departments, communicating regularly, and keeping them informed of wait times as needed.
• Performs patient-centered secretarial tasks, such as physician order entry and creating, labeling, and organizing patient charts.
• Disassembles and files charts after discharge. Maintains patient confidentiality at all times.
• Receives and directs all incoming calls and relays pertinent messages to others while maintaining accuracy, clarity and confidentiality.
• Exercises good judgment and discretion in all communications and escalates issues as appropriate.
• Fosters positive first impression by ensuring waiting area and work areas tidy, organized, and safe for visitors, patients and family members.
• Demonstrates proficiency in the use of computer and other office equipment, including all equipment used for communication, such as intercoms, fax machines, and clinical documentation systems.
• Orders and re-stocks office and other unit supplies as needed. Performs minor office equipment repairs and upkeep.
• Serves as a communication liaison between unit and other hospital departments.
• Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
• Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications.

Skills

Customer service

Communication

Office equipment

Medical office experience (preferred)

Multitasking

Education

High School Graduate / GED

Tools

EMR systems

Job description

Hourly Wage Estimate: $13.00 - $17.55 / hour

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Radiology Department Secretary

Job Summary and Qualifications

• Greets and attends to patients/visitors in waiting areas, directing them to other departments, communicating regularly, and keeping them informed of wait times as needed. Promotes and displays a positive, customer-oriented demeanor.
• Performs patient-centered secretarial tasks, such as physician order entry and creating, labeling, and organizing patient charts. Disassembles and files charts after discharge. Maintains patient confidentiality at all times.
• Receives and directs all incoming calls and relays pertinent messages to others while maintaining accuracy, clarity and confidentiality. Exercises good judgment and discretion in all communications and escalates issues as appropriate.
• Fosters positive first impression by ensuring waiting area and work areas tidy, organized, and safe for visitors, patients and family members.
• Demonstrates proficiency in the use of computer and other office equipment, including all equipment used for communication, such as intercoms, fax machines, and clinical documentation systems.
• Orders and re-stocks office and other unit supplies as needed. Performs minor office equipment repairs and upkeep.
• Serves as a communication liaison between unit and other hospital departments.
• Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
• Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications.

What qualifications you will need:

• High School Graduate / GED
• Previous medical office experience preferred
• Possess the ability to work Monday - Friday, 1:30p - 10:00p

Benefits

Johnston-Willis Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Johnston-Willis Hospital has provided quality healthcare services since 1909, giving patient's access to highly-trained physicians and advanced technology. With more than a century of pioneering healthcare, our 290+ bed hospital is one of the leading acute care facilities for Greater Richmond and the Tri-Cities area. We offer a full range of healthcare services, with specialties in cancer care, and neuroscience at our first-in-Richmond Neuroscience and Gamma Knife Center, and we are the first in the United States for HCA Healthcare, and the first in Central Virginia to offer Focused Ultrasound for essential tremors. With our sister facility, Chippenham Hospital, we've provided and continue to provide a wide range of services to Central Virginia.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.