Radio Dispatcher Water - Examination

City of Cleveland; Cleveland (OH); On-site; USD 37,000 - 40,000; Full time

Job summary

City of Cleveland is seeking a Radio Dispatcher for the Water Department to monitor multi-channel radios, phones, and CCTV systems. You will answer calls, gather information for work orders, and dispatch tasks to the appropriate personnel.

This role requires a high school diploma, strong communication abilities, and the ability to type at least 25 words per minute. Experience with the Water billing system and MS Office is preferred.

Qualifications

• High School Diploma or GED required.
• Must display good communication skills and have a good understanding of Distribution and Maintenance operations.
• Must be able to accurately type 25 words per minute.

Responsibilities

• Monitor and operate multi-channel radios, telephones, and/or CCTV systems.
• Answer incoming telephone calls, elicit pertinent information to write work orders.
• Dispatch work orders to the proper personnel and coordinate with field staff.

Skills

Communication skills

Typing 25 WPM

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

RADIO DISPATCHER-WATER Examination

(OPEN) CS2026-123

Application Open Date: 10/12/2026

Application Close Date: 10/26/2026

SALARY: $26.63 - $28.39 per hour.

APPLICATION INFORMATION

This application is not for an immediate opening, by submitting an application you are applying to take a Civil Service Examination for the opportunity to be placed on an Eligible List for a future opening. To learn more about the Civil Service examinations and Eligible Lists please visit the Cleveland Civil Service Webpage: FAQs | City of Cleveland Ohio

To determine if you qualify to take the examination you must include/attach any required documents (i.e. Resume, Certifications, Driver’s License, etc....) to support you meet the Minimum Qualifications at the time of submitting your application. Please read the Minimum Qualification section carefully, you may attach PDF or JPEG

EXAMINATION INFORMATION

TYPING TEST: This portion is Pass/Fail.

NOTE: CANDIDATES MUST BE ABLE TO TYPE AT LEAST 25 WPM (Gross words per minute minus errors). FAILURE TO OBTAIN 25 WPM WILL RESULT IN A GRADE OF ZERO.

WRITTEN EXAMINATION: The exam may be computerized, or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification.

JOB DUTIES

Under supervision, monitor and operate multi-channel radios, telephones, and/or Closed-Circuit Television Systems. Answers incoming telephone calls for service, eliciting pertinent information to write work orders. Coordinates and dispatches work orders to the proper personnel. Maintains close contact with field personnel, assesses information, and provides updates and assistance as needed. Provides information to callers and contacts other additional units and/or outside agencies if necessary. Maintains accurate documentation and records of work orders and the work dispatched. May update account information on the billing system, perform paging of public announcements, or manage the lost and found process. Performs other job-related duties as required.

MINIMUM QUALIFICATIONS

High School Diploma or GED required. Three years of full-time paid experience within the City of Cleveland’s Water Distribution and Maintenance field units and/or Meter Operations section required. Must display good communication skills and have a good understanding of Distribution and Maintenance operations (inclusive of roll maps). Must be able to work with the public in adverse situations and display the ability to use problem-solving techniques/initiatives on a continuous basis. Must be able to accurately type 25 words per minute. Experience with the Division of Water’s billing system and proficiency with Microsoft Office is preferred.

Reminder: Minimum qualifications must be met as of the last day of the applications accepted. You must upload these documents at the time of submitting your application or email the documents to [e-mail] and include the Job Title in the email.

CLEVELAND MUNICIPAL SCHOOL DISTRICT (CMSD) PREFERENCE CREDIT

An applicant who is a graduate of the Cleveland Metropolitan School District (CMSD) and is participating in an open competitive entrance-level examination, as determined by the Commission, shall receive an additional five (5) points upon achieving a passing score, as established in the examination announcement. Applicants must provide acceptable proof of graduation from a CMSD school at the time of application to qualify for this credit.

VETERANS’ PREFERENCE

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant’s supporting documentation indicates more than fifteen percent (15%) service-connected disability. NOTE:Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

Reminder: To determine if you qualify to take the examination you must include/attach any required documents (i.e. Resume, Certifications, Driver’s License, etc....) to support you meet the Minimum Qualifications. Please read the Minimum Qualification section carefully, you may attach PDF or JPEG

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.