Dispatcher/Clerk

City of Twinsburg, OH; Twinsburg (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Twinsburg invites applications for a Dispatcher/Records Clerk to join our public safety communications team. This full-time, classified union position requires accuracy, calm under pressure, and the ability to multi-task in a busy dispatch center.

Candidates must complete the NTN Entrance Exam by the deadline and pass a background investigation, polygraph, and pre-employment screenings. Prior driving history will be reviewed; confidentiality and attendance are essential.

Qualifications

• High school diploma or GED.
• 18 years of age and a U.S. citizen.
• Valid Ohio Driver's License with good driving history.
• No felony convictions or convictions that would be a felony in Ohio.
• Pass a background investigation including polygraph and multiple criminal history databases; obtain and maintain required certifications.
• Must pass Civil Service Entrance Exam and follow pre-employment process including drug screen and psychological assessment.
• Must maintain reliable attendance and perform essential duties under stress.

Responsibilities

• Monitor and operate phone, radio and computer systems for emergency and non-emergency calls.
• Dispatch police, fire and EMS as needed and assign priority levels.
• Enter and manage data in computer systems and LEADS as required.
• Provide emergency medical dispatch and crisis intervention when necessary.
• Maintain recordkeeping and assist training of new Dispatchers.
• Communicate clearly and follow instructions in emergencies and routine operations.

Skills

Multitasking

Effective communication

Read & interpret documents

Operate under stress

Education

High school diploma or GED

Tools

LEADS

NCIC programs

TDD system

Job description

CITY OF TWINSBURG

By Order of the Twinsburg Civil Service Commission, Joe Jasany, Chairman

The City of Twinsburg is currently testing for the position of Dispatcher/Records Clerk. This is a full-time classified union position.

Candidates must complete the National Testing Network (NTN) Exam by 11:55 p.m. on November 1, 2026 to be considered for the position.

Review all information related to the City of Twinsburg including minimum requirements, wages, and benefits.

Review detailed information about the testing process.

Review the Frequently Asked Questions and take an online practice test (if desired).

Upon completion of your exam, scores are automatically forwarded to City of Twinsburg.

Candidates who attain a passing score on the entry level exam and complete an employment application will be placed on the City of Twinsburg’s eligibility list and invited to participate in further stages of the selection process.

Applicants must provide proof of the following at time of application

• Current valid driver’s license
• High School diploma or GED

Minimum requirements

• High school diploma or general education degree (GED);
• Eighteen (18) years of age and a U.S. citizen;
• Valid Ohio Drivers License and a good driving history;
• No felony convictions or conviction of an offense that would be a felony if committed in Ohio.
• Must be able to pass a background investigation which includes a polygraph exam and attain and maintain certifications for local, state and national criminal history databases and associated tele-communications systems.
• Must pass a Civil Service Entrance Examination followed by interviews and a background check.
• Applicants who receive a conditional job offer must meet all requirements set by the Twinsburg Civil Service Commission including a pre-employment drug screen (which includes marijuana/THC) and psychological assessment.
• Employees in this position must maintain reliable, punctual attendance.
• A successful applicant must be able to perform the essential functions of the position and must be able to multi-task, exercise independent judgement, communicate effectively, follow instructions and react professionally and appropriately in emergencies and under stressful circumstances.

JOB RESPONSIBILITIES

• Monitors and operates phone, radio and computer systems to respond to emergency and non-emergency calls from the public for police, fire, and EMS services;
• Monitors whereabouts of the City’s police units and dispatches assistance where and when needed;
• Asks questions to interpret, analyze and anticipate the caller’s situation as to resolve problems and assess the required assistance;
• Dispatches appropriate police, fire and EMS units to needed locations;
• Determines and assigns the level of priority of the call and enters the data into the computer system;
• Translates information to the appropriate codes for radio transmission and recordkeeping;
• Performs emergency medical dispatch and crisis intervention services as required;
• Dispatches and coordinates the responses of public safety other agencies as needed;
• Enters and modifies information into local, state and national computer databases;
• Utilizes LEADS in a compliant manner, as needed;
• Monitors and responds to a variety of technical systems and alarms throughout the community and monitors closed-circuit TV units maintaining surveillance for various locations;
• Utilizes TDD system for the deaf and hearing-impaired;
• Issues emergency notification to general public using City’s various communications systems;
• Maintains required recordkeeping and performs job-related clerical work;
• Assists with training new Dispatchers as assigned;
• Notifies supervisor and IT Helpdesk of outages or needed repair service on equipment;
• Maintains a professional, efficient, and helpful approach to all tasks;
• Maintains appropriate security and confidentiality in all aspects of the job;
• Punctual in-person attendance;
• Works both independently and as a team member on assigned shift, under general supervision with considerable independence, in a confined area with limited breaks;
• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, general business periodicals, professional journals and technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Ability to communicate effectively.
• Ability to understand and apply basic mathematical concepts.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to recognize potentially unsafe conditions and behaviors and correct them in a positive and appropriate manner.
• Ability to learn and retain knowledge of: Department policies and procedures; Department goals and objectives; City geography; Radio communications and radio codes; Telephone system equipment and operations; Document preparation, requirements methods; LEADS operation; NCIC Programs; First Aid and CPR; Public relations; Interviewing and counseling techniques; Safety and security practices and procedures; Reporting techniques and procedures; Spreadsheet and database management; Office practices and procedures; Computer operations including word processing; Correct use of grammar, punctuation and spelling; Management and supervision of subordinates, as assigned; Employee training and development methods, as assigned; Available community resources; Government processes and structures.
• Skills and abilities to: Deal quickly and efficiently with problems involving several variables and in familiar context; Operate communications equipment; Communicate effectively and accurately in written and oral form; Recognize dangerous and emergency situations and respond appropriately; Present a positive image to the public; Use tact when dealing with others; Respond to inquiries from public, officials and co-workers; Maintain accurate records; Gather, collate and/or classify information about data, people or things; Operate standard office equipment including computers, copiers and FAX machine; read and interpret maps to determine locations and jurisdictional boundaries.
• Ability to work rotating shifts and/or flexible hours, weekends, holidays and on short notice.
• Ability to develop and maintain an effective working relationship with supervisor, co-workers and the general public.
• Must maintain confidentiality;
• Ability to define problems, collect data, establish facts and draw valid conclusions; Prepare accurate and complete reports and documents.
• Ability to meet attendance schedule with dependability and consistency.
• Maintains alertness, sensitivity and good judgment during emergency situations; and
• Performs other duties as assigned based on operational needs.

Equipment Operated

The following are examples only and are not intended to be all inclusive: Personal computer (including software/applications), miscellaneous office equipment; police dispatching equipment; two-way radio operations; LEADS; TDD; recording devices, building security cameras.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Majority of work environment will consist of normal office conditions however, while performing the duties of this job, the employee is regularly required to stand, sit, walk, reach with hands and arms, talk and hear. The employee is occasionally required to climb, stoop, kneel, crouch, or crawl and taste and smell. The employee is regularly required to view computer screens and answer calls. The employee may lift and/or move up to 50 pounds. Employee is exposed to stressful situations.

The noise level in the work environment is usually moderate.

The City of Twinsburg is an Equal Opportunity Employer.

Candidates who receive conditional job offers are subject to pre-employment drug screening that includes, but is not limited to, marijuana (cannabinoids/THC).