Dispatcher Public Safety

ADP, Inc.; Lake Forest (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Lake Forest College is seeking a Public Safety Dispatcher for the night shift in Lake Forest, IL. The role centers on receiving, prioritizing, and dispatching calls, monitoring alarms, and coordinating with officers and external responders to keep the campus safe.

The position requires a high school diploma or equivalent, with an associate degree preferred, and proficiency in MS Office and records management software. Availability for 24/7 coverage is expected.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in dispatch, communications, or coordination preferred.
• Proficiency with computer systems, records management software, MS Office, and multi-line phones.
• Ability to work rotating shifts and provide coverage as needed.
• Reliable, team-oriented and capable of working under pressure.

Responsibilities

• Receive emergency and non-emergency calls; prioritize and dispatch officers and responders.
• Monitor intrusion, fire, panic, CCTV, and other safety systems; initiate responses.
• Coordinate with local police, fire, and EMS when required.
• Document calls, incidents, and actions in records systems.
• Provide directions and assistance to students, staff, and visitors.
• Operate two-way radios and related communication equipment.
• Handle sensitive information with discretion and professionalism.
• Perform other administrative duties such as reports.

Skills

Call Handling

Alarm Monitoring

Emergency Coordination

Information Management

Campus Support

Radio Operations

Confidentiality

Multitasking

Decision-Making

Attention to Detail

Customer Service

Education

High school diploma

Associate’s degree preferred

Tools

Microsoft Office Suite

Records management software

Multi-line phone systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher Public Safety

Full Time Hourly Staff-40 Hours Lake Forest, IL, US

21 days ago Requisition ID: 1043

Salary Range: $18.50 To $20.00 Hourly

Lake Forest College seeks a customer-focused and detail-oriented Public Safety Dispatcher for the night shift. The Dispatcher serves as the central communications hub for Lake Forest College’s Department of Public Safety. This position is responsible for receiving, prioritizing, and dispatching calls for service, monitoring alarms, and initiating emergency notifications. Dispatchers ensure timely, accurate, and professional communication between officers, campus partners, and external emergency responders to maintain a safe and secure campus environment.

Key Responsibilities

• Call Handling & Dispatching: Receive emergency and non-emergency calls; prioritize and dispatch Public Safety Officers and other responders.
• Alarm Monitoring: Monitor intrusion, fire, panic, CCTV, and other safety systems; initiate appropriate response protocols.
• Emergency Coordination: Maintain communication with officers in the field; coordinate with local police, fire, and EMS when required.
• Information Management: Accurately document calls, incidents, and actions in the department’s records of management and dispatch systems.
• Campus Support: Provide directions, information, and assistance to students, staff, faculty, and visitors.
• Radio Operations: Operate two-way radios and communication systems with clear, professional etiquette.
• Confidentiality: Handle sensitive information with discretion and professionalism.
• Perform other administrative duties such as preparing reports as assigned.

Working Conditions

• Must be available for day, evening, overnight, weekend, and holiday shifts to support 24/7 operations.
• Work is primarily indoors at a communications center; requires prolonged sitting, computer use, and focused attention.
• Communication: Clear, calm, and professional verbal and written communication.
• Multitasking: Ability to manage multiple calls, radio traffic, and computer systems simultaneously.
• Decision-Making: Assess situations quickly and prioritize responses under pressure.
• Attention to Detail: Accurate data entry and documentation.
• Customer Service: Courteous and supportive interaction with the campus community.

Requirements

• Education: High school diploma or equivalent work experience; Associate’s degree preferred.
• Experience: Prior dispatch, communications, or coordination experience preferred.
• Technical Skills: Proficiency with computer systems, records management software, Microsoft Office Suite, and multi-line phone systems.
• Availability: Ability to work rotating shifts and provide coverage as needed.
• Other key qualities: reliability,strong teamorientation, ability to work under pressure, and commitment to campus safety and service.

Physical Requirements

• Ability to remain seated for extended periods.
• Frequent use of hands for keyboarding and phone/radio operation.
• Visual and auditory acuity sufficient to monitor screens, alarms, and radio traffic.
• Hourly rate: $18.50 - $20.00/hour (40 hour/week schedule)