Account Management Project Specialist

Cencora, Inc.; Pennsylvania; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company as an Account Management Project Specialist, where you will enhance client satisfaction by resolving delivery and contract issues. Collaborate with a dedicated team to generate reports and support customer initiatives, making a meaningful impact on clients' success. This remote position offers comprehensive benefits and opportunities for professional growth.

Benefits

Health Coverage

Wellness Programs

Family Support

Training and Development Opportunities

Qualifications

• 2+ years in pharmacy or healthcare finance setting.
• Broad training in pharmaceutical purchasing or supply chain.

Responsibilities

• Respond to requests for issue resolution and source data.
• Develop long-term customer relationships and manage escalations.
• Participate in cost-saving initiatives and provide regular updates.

Skills

Communication

Organizational Skills

Customer Relations

Critical Thinking

Attention to Detail

Education

Bachelor’s Degree

Pharmacy Technician Certification

Tools

Microsoft Office 365

PowerBI

Salesforce

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Join our team as an Account Management Project Specialist, where you will play a crucial role in enhancing client satisfaction by resolving issues related to delivery, rebates, credits, and contract inquiries. Utilizing the extensive support resources at Cencora, you will collaborate with a dedicated team to ensure smooth operations. In this dynamic position, you will also source data and generate insightful reports to support customer initiatives and projects, making a meaningful impact on our clients' success.

This Position is remote supporting:

Children’s Hospital of Philadelphia

3401 Civic Center Boulevard

Philadelphia, PA 19104

Normal Working Hours are:

Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekend or evening hours as needed for emergent business needs.

Role Responsibilities:

• Respond to Children’s Hospital of Philadelphia requests for issue resolution, including delivery, rebate, credits, and contract inquiries, utilizing Cencora support resources where necessary.
• Source data and generate reports to support customer initiatives and projects.
• Develop and sustain long-term customer relationships, engaging at all levels, including senior management, to drive a positive experience.
• Ensure internal teams understand customer-specific nuances to align service delivery effectively.
• Provide dedicated support, act as a liaison, and manage escalation points for the health system, including onboarding, offboarding, and process changes.
• Serve as the SME for Cencora Ordering platforms and related report generation and interpretation, discussing new features and enhancements with customers.
• Partner with external and internal stakeholders to align and track business goals.
• Meet with stakeholders to establish reporting timelines and review progress.
• Participate in required service compliance training and complete all training on schedule.
• Provide regular updates on resolved issues and critical back-ordered items, analyzing reports for opportunities and summarizing data for leadership review.
• Participate in projects aimed at cost-saving initiatives such as GPO, contract, and inventory optimization.
• Communicate effectively with senior management to understand needs, maximize retention and growth, and update on initiatives.
• Manage metrics including contract compliance, 340B savings, quarterly reviews, and savings opportunities.

Minimum Requirements:

Broad training in pharmaceutical purchasing, pharmacy technician, supply chain, or similar fields, typically through a bachelor’s degree or equivalent experience. Pharmacy technician certification or experience as a pharmaceutical buyer is highly preferred. Usually requires 2+ years in a pharmacy or healthcare finance setting.

• Strong organizational and attention to detail skills.
• Effective communication skills, both oral and written.
• Excellent customer relations and follow-up skills.
• Interpersonal skills and time management capabilities.
• Understanding of the U.S. health system segment.
• Knowledge of Cencora Solutions support network.
• Basic business acumen, including financial data interpretation and customer account management.
• Proactive mindset with critical thinking skills.
• Proficiency in Microsoft Office 365, especially Excel (V-lookups, pivot tables).
• Experience with dashboards and CRM tools like PowerBI and Salesforce.

What Cencora Offers:

We provide comprehensive compensation, benefits, and resources fostering an inclusive culture and supporting your purpose-driven work. Benefits include health coverage, wellness programs, family support, training, and development opportunities. For more details, visit https://www.virtualfairhub.com/cencora.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. We also provide reasonable accommodations for individuals with disabilities during the employment process. To request accommodations, contact 888.692.2272 or [e-mail].

Affiliated Companies

Value Apothecaries Inc.