Radiation Oncology Care Navigator

University of California San Francisco; San Francisco (CA); On-site; Full time

Job summary

A prestigious university health system in San Francisco is seeking a Radiation Oncology Care Coordinator & Administrative Support Specialist. This role focuses on ensuring seamless patient care and efficient referral management while providing comprehensive administrative support. Candidates should possess strong communication skills and an understanding of HIPAA compliance. This role offers competitive compensation and benefits.

Responsibilities

• Coordinate referrals from external physicians.
• Obtain necessary insurance authorizations for referrals.
• Prepare and send medical record packets to referring physicians.
• Follow up with referring offices to ensure orders and records are received.
• Participate in multidisciplinary rounds for accountability.
• Coordinate transportation services for patients.
• Provide non-licensed care coordination support.
• Engage with patients and families for care coordination.
• Verify patients' insurance eligibility.
• Collect necessary clinical documentation for continuity of care.
• Triage incoming calls and manage inquiries.
• Apply the AIDET communication framework in interactions.
• Provide general clerical and administrative support.

Job description

Full Time

86808BR

Job Summary

Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator is responsible for providing support to the Dental Center Predoctoral clinics located at the Parnassus and Buchanan campuses. The Practice Coordinator is responsible for the reception, registration, treatment planning and patient processing in the Predoctoral clinics. They are the direct liaison between patients and the services they receive at the clinics in any level of care.

The Practice Coordinator works as a team member and consistently project a professional and courteous demeanor. The Practice Coordinator is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers.

The Practice coordinator is required to work at any clinic locations as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $29.68 - $42.48 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Ability to analyze situations, prioritize, and develop solutions, and make recommendations.
• Ability to work independently at the reception desk.
• Ability to use good judgment and work independently at times under the pressure of deadlines.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.
• Proven ability to deal with a wide variety of individuals.
• Ability to deal sensitively and effectively with ill patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.

Preferred Qualifications

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

004819 PRACTICE CRD 2

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)