Radar Fraud & Payments Success Lead

Stripe; New York (NY); Hybrid; USD 182,000 - 272,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, Dental, Vision

Wellness stipend

Job summary

Stripe is seeking a Customer Success Manager for Radar in the Global CSM Team. You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, disputes, and overall payments health.

The role requires deep fraud and payments risk domain expertise, with strong cross-functional instincts and dramatic impact on renewal outcomes. Office-based with flexible in-office expectations across locations.

Qualifications

• 5+ years of enterprise relationship management or consulting with payments fraud/risk experience.
• Domain expertise in fraud prevention, chargeback management, and risk operations.
• Hands-on with machine learning-based fraud tools or dispute management platforms; Radar familiarity a plus.

Responsibilities

• Monitor and mitigate risk, identify churn signals and CBMP risks.
• Educate users on fraud and disputes products, drive adoption of high-value features, identify upsell opportunities.
• Collaborate with cross functional teams to support trials, conversions, and enablement.
• Act as Voice of the Customer by routing product feedback and influencing roadmap discussions.
• Own reporting and performance metrics, lead internal training, and participate in QBRs/EBCs.

Skills

Relationship Mgmt

Fraud domain

Disputes mgmt

Executive presence

Data analytics

Tools

Radar

Fraud tools

Job description

Stripe is seeking a Customer Success Manager for Radar in the Global CSM Team. You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, disputes, and overall payments health.

The role requires deep fraud and payments risk domain expertise, with strong cross-functional instincts and dramatic impact on renewal outcomes. Office-based with flexible in-office expectations across locations.