Radar Customer Success Manager - Fraud & Risk Expert

Stripe; Atlanta (GA); On-site; USD 165,000 - 247,600; Full time

Benefits offered by this job

Equity

Company bonus

401(k) plan

Medical insurance

Job summary

Stripe’s Customer Success team is seeking an experienced professional to manage Radar adoption and drive measurable improvements in fraud and disputes outcomes. You will partner with account executives, technical specialists, ProServ, and AEPs to support strategic fraud initiatives and protect payments health.

The ideal candidate combines deep fraud/risk domain expertise with strong cross-functional instincts and executive presence to influence stakeholders across risk, finance, and operations.

Qualifications

• 5+ years in enterprise relationship management or consulting with payments fraud/risk exposure.
• Experience with fraud prevention, chargeback management, and risk operations.
• Hands-on experience with ML-based fraud tools or rule-based engines; Stripe Radar a plus.
• Experience presenting risk data to senior stakeholders across finance and operations.
• Ability to manage a complex book of merchant fraud investigations and disputes.

Responsibilities

• Monitor and mitigate risk by identifying churn signals, integration gaps, and CBMP risks.
• Drive value and adoption by educating users on fraud and disputes products and identifying upsell opportunities.
• Cross-functional partnership to support trials, conversions, and joint enablement.
• Voice of the customer by routing product feedback and flagging systemic integration issues.
• Operational leadership: own reporting, performance metrics, and key business reviews.

Skills

Enterprise relationship management

Payments fraud expertise

Data interpretation

Cross-functional collaboration

Executive presence

Dispute management

Tools

Stripe Radar

Fraud tools

Dispute management platforms

Job description

Stripe’s Customer Success team is seeking an experienced professional to manage Radar adoption and drive measurable improvements in fraud and disputes outcomes. You will partner with account executives, technical specialists, ProServ, and AEPs to support strategic fraud initiatives and protect payments health.

The ideal candidate combines deep fraud/risk domain expertise with strong cross-functional instincts and executive presence to influence stakeholders across risk, finance, and operations.