Radar CSM: Fraud & Payments Risk Specialist

Stripe, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Stripe is seeking a Customer Success Manager for Radar to support the Global CSM Team. You will collaborate with account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and achieve measurable improvements in fraud rates, disputes, and payments health.

The ideal candidate brings deep fraud and payments risk domain expertise with strong cross-functional instincts and the ability to influence senior stakeholders.

Qualifications

• 5+ years of enterprise relationship management or consulting focusing on payments fraud, risk, or disputes.

Responsibilities

• Monitor and mitigate risk through proactive optimization discussions.
• Educate users on fraud and disputes products and drive adoption of high-value features.
• Collaborate with cross-functional teams to support trials, conversions, and enablement.
• Advocate for customers by routing product feedback to roadmap discussions.

Skills

Relationship mgmt

Payments fraud

Fraud analytics

Executive presence

Disputes management

Data interpretation

Tools

Stripe Radar

ML fraud tools

Dispute platform

Job description

Stripe is seeking a Customer Success Manager for Radar to support the Global CSM Team. You will collaborate with account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and achieve measurable improvements in fraud rates, disputes, and payments health.

The ideal candidate brings deep fraud and payments risk domain expertise with strong cross-functional instincts and the ability to influence senior stakeholders.