Lead Terminal Technician Supervisor — Racing Tech Ops

Churchill Downs; Louisville (KY); Hybride; USD 55 000 - 85 000; Plein temps

Résumé du poste

Churchill Downs Incorporated is seeking a Terminal Technician Supervisor at the Louisville, KY site to oversee daily terminal operations, manage a team of technicians, and ensure hardware reliability across facilities.

You will schedule staffing, mentor staff, and coordinate inventories while maintaining excellent service levels and regulatory compliance. Travel to multiple sites may be required, with an emphasis on safety and efficiency.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• 2–5 years experience as a terminal technician or similar role.
• Ability to lead and direct employees; strong problem-solving skills.

Responsabilités

• Oversee day-to-day terminal operations at the location.
• Schedule and direct work assignments of terminal technicians.
• Hire, train, coach and evaluate staff; ensure timely inventories and requisitions.
• Maintain hardware and oversee tote board operations; assist with testing new hardware.
• Interact professionally with customers, racetrack management, and state officials.

Connaissances

Leadership

Troubleshooting

Customer interaction

Hardware maintenance

Microsoft Office

Formation

High School Diploma

Bachelor's degree preferred

Outils

Tote software

Tote hardware

POS terminal

Data center ops

Network basics

Description du poste

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Title: Terminal Technician Supervisor - Churchill Downs Racetrack

Requisition ID#: 5037

Location:

Louisville, KY, US, 40208

Property: United Tote

Pay Range: Market Competitive

United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and service provider for the pari-mutuel gaming industry. Our systems process over $5 billion annually and support racing’s premier events—including the Kentucky Derby, Belmont Stakes, and Breeders’ Cup. Known for unmatched reliability and service, United Tote is the Totalisator of choice in the industry. Join us and help shape the future of racing technology.

JOB SUMMARY

Oversees day-to-day functions of the terminal operations at their designated location to include taking inventory of parts, cycling spare parts, troubleshooting, initiating reports, maintaining hardware, and interacting with customers and management personnel. Functions as a terminal technician as needed. The Terminal Technician Supervisor will manage a team of employees and is responsible for scheduling, hiring, coaching, corrective counseling, performance appraisals and staff development. May be required to travel to multiple work sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the day-to-day functions of the overall terminal operations at the location.
• Schedules and directs the work assignments of all terminal technicians.
• Oversees the hiring, training, coaching, corrective counseling, performance appraisals and development of qualified staff at the location as well as other assigned supervisory duties.
• Responsible for the timely completion of inventories, cycling of spare parts and equipment, and ordering supplies.
• Ensures that all hardware is properly maintained and in good working order which includes moving and relocating equipment as needed.
• Maintains tote board operations.
• Assists with testing and implementation of new hardware.
• Required to interact with customers, racetrack management personnel and state officials in a professional manner to ensure excellent service is provided.
• Manages costs at the site related to operations including minimizing overtime, etc.
• Ensures compliance with all federal and state laws and company policies.
• Functions as a terminal technician on an as needed basis.
• May be required to travel to multiple work sites.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• High School Diploma or GED is required. Bachelor’s degree preferred.
• 2-5 years related experience of a terminal technician, as well as experience working with computers or within an electrical field.
• Ability to lead and direct employees.
• Must possess a good understanding of trouble shooting procedures and the ability to report and document problems as they occur.
• Must have a thorough working knowledge of the tote software and hardware to assist the site manager in the installation, updates, and testing processes.
• Familiarity with Microsoft Office suites, computer hardware, network, tote board technology, point of sale terminal, data center and field service operations.
• Should have good written and verbal communication skills.
• Must have a positive attitude and be a self-starter with ability to accomplish tasks within reasonable time frames.
• Ability to apply and maintain any required regulatory license(s)

WORK ENVIRONMENT

Fast paced environment requiring normal movement around and between geographic facilities. Position requires to be licensed by the proper racing and/or gaming authorities within the region. Must be at least eighteen (18) years of age, able to work flexible work hours, including evenings, weekends, and holidays. Some travel may be required as the workloads dictate. Must be punctual and have reliable transportation.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to thirty pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in this work environment is usually moderate to loud as incumbent may be exposed to noises common to offices, data centers, airports, planes, cars, large crowds of people and large facility or general public areas. Fast paced environment requiring normal movement around and between geographic facilities. Position requires to be licensed by the proper racing and gaming authorities within the region.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.