R&R Veteran House Manager

Mental Health America of WI; Milwaukee (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Mental Health America of WI seeks an R&R House Manager for our Veteran Peer Run Respite. This full-time role (32 hrs/week) oversees daily operations and staff to maintain a safe, welcoming, non-judgmental environment for veterans.

Duties include supervising staff, coordinating schedules, providing one-on-one and group peer support, facilitating trainings, and collaborating with partners to expand services while adhering to HIPAA guidelines.

Qualifications

• Must identify as a person with lived experience of mental health and/or substance use challenges.
• Eligibility to become a certified peer specialist and maintain certification.
• Strong understanding of recovery principles and cultural competence.
• Ability to work autonomously within a coordinated team and comply with regulations.
• Excellent oral and written communication skills.
• Pass caregiver background check.

Responsibilities

• Oversee daily operations and supervise staff for the house 24/7.
• Develop relationships with guests and support personal recovery goals.
• Coordinate staff schedules and ensure full staffing.
• Educate peers, providers and the community.
• Maintain HIPAA compliance and document management.
• Attend trainings and act as a role model for recovery.
• Collaborate with agencies and programs to expand services.

Skills

Lived experience

Peer support

Staff supervision

Communication

Conflict resolution

Training coordination

Education

Eligibility to become a certified peer specialist

Understanding of Mental Health Recovery principles

Job description

R&R House Manager is a full-time position, 32 hrs per week. The House Manager is responsible for the daily operations and overseeing staff for MHA’s Veteran Peer Run Respite. R&R House is the nation’s first peer-run respite to provide a safe and welcoming environment exclusively for former members of the United States Armed Forces. The R&R House is a low-level crisis program. Any Wisconsin Veteran experiencing different stressors can have a safe place to connect with a Veteran Peer Support Specialist in a residential setting. The duties include the following:

• Maintain communication, consultation and supervision with program director and other staff
• Participate in educating peers, providers and the community
• Develop direct one-on-one relationships with consumers, supporting them develop new skills and abilities, access the skills and abilities they have to achieve personal recovery goals, increase their independence, empowerment and improve their quality of life
• Role model for recovery, inspire hope and feelings of personal safety and empowerment
• Utilize Problem-solving skills, including conflict resolution, anger management and de-escalation
• Commit to treating all clients with dignity, courtesy and respect
• Maintain communication, collaboration and consultation with the house manager, executive director and other administrative staff in the implementation of the strategic and operational plan and in refining and implementing policies and procedures
• Develop and maintain thorough and comprehensive understanding of MHA programs with an emphasis on Peer Run Respite
• Develop understanding of the Peer Movement and other PRR across the nation
• Attend required trainings including but not limited to: Intentional Peer Support, Seeking Safety, Emotional CPR
• Have and use own recovery plan and share own story as appropriate
• Daily Operations
• Create a welcoming homelike, supportive, non-judgmental environment
• Coordinate and monitor staff schedules to ensure the house is fully staffed 24/7
• Keep all forms up to date
• Ensure resources and materials are available to guest
• Keep the R&R House and property maintained and sanitized
• Keep track of supply needs for the house and guest
• Quality assurance of services and program
• Develop and document a process for follow-up with all guests to assess satisfaction with services and outcomes, grievances and response
• Outreach
• Collaborate with other agencies and programs
• Educate the community about the house and services
• Attend systems meetings
• Collaborate with agencies
• Build Community awareness
• Supervision
• Assist with hiring process, orientation and training
• Monitor peer specialist keep their certification active
• Monitor staffing needs
• Monitor staff hours, track PTO time, job duties completed
• Assure compliance with professional code of ethics
• Follow and ensure policy and procedures
• Keep track of warmline calls and completion
• Keep track of follow up surveys with guest
• Assure all documents are being filled out by guest and staff
• Make sure all documents are safely stored and are following HIPPA guidelines.
• Peer Support
• Provide one on one support and group support
• Complete initial screening of guest, review guest handbook, assist in creating wellness plan and monitor physical and emotional wellbeing and assist with transition back into home environment
• Refer and link to services as needed
• Develop a relationship with guest, supporting them in developing new skills and abilities, access the skills and abilities they have around achieving personal recovery goals, increase independence, empowerment and improve their quality of life
• Role model for recovery, inspire hope and feelings of personal safety and empowerment
• Commit to treating all clients with dignity, courtesy and respect
• Back up coverage for peer specialist shifts

Education and Experience (required)

• MUST BE someone who identifies as a person with lived experience with mental health and/or substance use challenges. ELIGIBLE to become a certified peer specialist and maintain certification
• Well-developed understanding of the principles of Mental Health Recovery, Empowerment, Self-Determination and Cultural Competence and a commitment to implementing these principles
• Knowledge of mental health diagnoses/conditions and substance abuse, appropriate supports and interventions
• Demonstrate ability to work with a great deal of autonomy, applying critical thinking and advanced problem solving skills, while functioning as part of a coordinated team and complying with set regulations/requirements
• Highly developed oral and written communication skills; attentive and active listener, positive communication skills
• Applicants must pass a caregiver background check.
• Veteran Status